Director, Clinical Excellence, East

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Director, Clinical Excellence will be responsible for directing the medical education strategy, establishing a medical education team, and developing and executing internal and external product and procedure training programs for Calyxo products. This role will also include delivering clinical training during procedures. Clinical training involves field-based instruction, such as providing technical assistance to surgeons and OR staff during live surgical procedures, as well as training surgeons to achieve procedural independence.

Internal training programs will focus on preparing newly hired field-based team members to independently support cases. This includes the establishment and implementation of Clinical Specialist new hire training programs and may also involve crossover with clinically focused sales force training.

External medical education programs will align with Calyxo's commercial goals and will focus on training surgeons to procedural independence through a variety of events, mediums, and hands-on experiences.

The ideal candidate must be able to work in a fast-paced, high-stress environment and must have a proven track record of training and guiding medical education teams, sales teams, and surgeons on new, innovative procedures. They must also demonstrate the ability to solve novel challenges

In This Role, You Will:

Leadership & Strategic Direction

• Lead Calyxo's medical education strategy, overseeing the development and execution of internal and external training programs for its products and procedures.
• Hire, coach, and develop top-tier Regional Clinical Development Managers (RCDMs) to lead teams of multilevel Clinical Specialists, with an emphasis on professional growth, regional integration, and clinical impact.
• Drive the integration of regional teams into broader Marketing and Product Development initiatives.
• Initiate, establish, and execute the U.S. Clinical Education Strategy in alignment with Calyxo's commercial objectives.
• Build a successful infrastructure at the regional and country levels for both Clinical Specialists (CS) and RCDMs.
• Ensure all initiatives and projects follow company SOPs, industry regulations, and adhere to project-specific manuals, labeling, and training documentation.

Supervisory Responsibilities

• Directly manage a national team of Regional Clinical Development Managers who oversee multilevel Clinical Specialist teams.
• Provide strategic oversight and performance management of field-based clinical education teams to ensure consistent and high-quality delivery of clinical support.
• Oversee the onboarding and training of new Clinical Specialists and new hires, ensuring alignment with company expectations and clinical proficiency standards.
• Lead and manage training for surgeons and OR staff through case-based education, supporting procedural independence.
• Support facility engagement through new account training and onboarding, ensuring readiness for live case support and long-term clinical success.

Internal Education & Training

• Develop and implement onboarding and continuous training programs for Clinical Specialists and Regional Clinical Development Managers.
• Lead the creation and delivery of internal procedural training through diverse formats including online didactics, learning portals, bench-top models, and primarily through live intraoperative training.
• Partner with the sales training team and RCDMs to assess and support clinically focused salesforce training as needed.
• Establish clear training requirements and expectations across the clinical organization.
• Regularly evaluate internal training effectiveness and implement improvements based on Clinical Specialist and customer feedback.

External Education & Surgeon Training

• Design and execute external education programs aimed at training surgeons to procedural independence using the CVAC Aspiration System and the SURE procedure.
• Organize and deliver education through a variety of formats including summits, labs, symposia, speaker programs, and live surgical observation.
• Communicate the value proposition of the SURE procedure and CVAC technology, highlighting its clinical impact, innovation, and benefit to patient care.
• Assess surgeon skill development through direct observation, provide constructive feedback, and evaluate readiness for independent procedure performance.
• Partner with Professional Education to support ongoing surgeon engagement and education aligned with commercial goals.

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, Regulatory, and Product teams to ensure alignment of clinical education with product launches, strategy, and market needs.
• Facilitate communication of case learnings, surgeon feedback, and field insights to relevant internal stakeholders.
• Translate case-specific experiences into generalizable training principles to support broader field team education.

Clinical Command & Procedural Expertise

• Possess and demonstrate deep technical knowledge of the SURE procedure and CVAC Aspiration System, including full OR setup, device handling, and intraoperative decision-making.
• Lead by example in the OR, providing real-time procedural guidance and modeling clinical excellence to both internal teams and external surgeons.
• Ensure Clinical Specialists are equipped to deliver consistent, positive clinical outcomes and maintain high standards of intraoperative support.

Measurement, Tools & Process Improvement

• Manage and report on training program performance, including internal and external education metrics.
• Gather and assess customer feedback from Calyxo's Professional Education events to drive continuous improvement.
• Partner with stakeholders to explore, develop, and implement innovative tools and platforms for education delivery (e.g., simulators, webcasts, digital communication tools).
• Continuously evaluate and refine clinical training processes to improve efficiency, scalability, and impact.

Who You Will Report To:

• Sr. Director, Commercial Acceleration

Requirements:

• Bachelor's degree required; advanced degree preferred.
• Minimum of 10 years of relevant experience in medical device education and training.
• At least 5 years of proven success in developing, executing, and managing medical education programs and leading field-based education teams.
• Direct experience hiring, managing, and developing clinical or education personnel across geographically dispersed teams.
• Strong medical background with a deep understanding of procedure-based training for innovative or disruptive technologies; background in urology preferred.
• Previous operating room experience, including the use of fluoroscopy and endoscopy.
• Demonstrated ability to create and integrate educational content and materials into structured training programs.
• Working knowledge of industry regulations, compliance standards, and best practices in medical education.
• Proven ability to work collaboratively with surgeons and key opinion leaders to deliver impactful clinical education.
• Exceptional written and verbal communication skills, with the ability to present information clearly to both small and large audiences.
• Strong interpersonal skills with the ability to build trust, coach others effectively, and tailor communication styles to different audiences and settings.
• Excellent problem-solving, decision-making, and organizational abilities.
• Ability to manage multiple concurrent projects and shifting priorities in a fast-paced, high-pressure environment.
• Strong collaboration skills with the ability to work cross-functionally across Sales, Marketing, Product, and Clinical teams.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Comfortable utilizing digital training tools, simulators, webcasts, and online learning platforms.
• Willing and able to travel 80-90% of the time across the United States.
• Must maintain current immunizations and vaccinations required for access to healthcare facilities.

We also offer a compensation plan as follows:

• Competitive salary with a generous $215,000 - $230,000 base salary, $30,000 variable bonus and $1800 cell phone/internet allowance per year
• Stock options - ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and paid time off

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:

• Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
• Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
• Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.