New

NOC Manager

North Carolina State University

$90,000 - $110,000

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Oct 30, 2025

Posting Information

Posting Number	PG194322EP
Internal Recruitment	No
Working Title	NOC Manager
Anticipated Hiring Range	$90,000 - $110,000
Work Schedule	M-F 8-5; after hours as needed
Job Location	Raleigh, NC
Department	Communication Technologies
About the Department	Communication Technologies (ComTech) is a division of OIT - The Office of Information Technology. ComTech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secured networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff. This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Communication Technologies is looking for an experienced service desk manager to lead our Network Operations Center ( NOC) team. In this role, you'll oversee a team of 12 supporting the daily operations of our campus network infrastructure 24O7O365. Candidates should have a strong understanding of service desk functions and be aware that this is a primarily on-site position. Attention to detail, excellent communication, leadership, and problem-solving skills are essential for this role. Primary Duties are as follows: (50%) Network Operations Service Desk Management Manage network operations call center lines w Cisco Finesse Ensure timely fulfillment of network service requests within our ticketing system Automate standard network service requests to improve efficiencies Monitor and triage all network connectivity and infrastructure alerts Manage internal and lateral notification processes for team Create dashboards to measure network service delivery using appropriate service metrics (30%) People Management Ensure 24O7O365 onsite coverage including university closures Approve weekly time sheets, leave requests and understand supplemental pay concepts Create workplans & perform year end performance reviews (20%) Knowledge Management Curate and update existing knowledge articles and documents Create documentation for new procedures or service offerings Conduct staff training and manage employee training plans Manage BCP and DR plans
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Master's degree; or Bachelor's degree with zero - two years of relevant experience; or an equivalent combination of education, training and relevant experience. 3-5 years successful management of an IT team
Other Required Qualifications	Experience with enterprise-level ticketing systems and request fulfillment workflows Ability to create clear and concise documentation to be utilized by all technical levels Foundational networking knowledge (Network+ or similar)
Preferred Qualifications	Experience with 365O24O7 shift work in a team-oriented, collaborative environment ITSM and/or ITIL certification Experience with Call Centers and ACDs CCNA or equivalent Experience with ServiceNow
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	10/30/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.

Position Details

Position Number	00040171
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies, Non Mandatory - Emergency Event
Department ID	516001 - Communication Technologies
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.