Product Director, Platform (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation's largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation's premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Reporting into the Vice President, Gateway and Clearinghouse Products, the Product Director, Platform is responsible for defining and executing Availity's platform product strategy, with a strong focus on platform modernization, API enablement, and interoperability. This leader will drive the evolution of core platform capabilities that power Availity's provider engagement platform and payer-provider network, ensuring the business can scale, innovate, and deliver seamless connectivity across the healthcare ecosystem.

Availity's platform supports billions of real-time and batch transactions each year, connecting providers, provider vendors, and payers through critical digital infrastructure. This role will lead the strategy for modernizing platform services and integration capabilities that enable the secure, scalable exchange of information across eligibility and benefits, authorizations, claims, reimbursement, and other key healthcare workflows. The ideal candidate brings deep expertise in modern platform architecture, API strategy, interoperability standards, and healthcare data exchange, with the ability to translate complex technical investments into customer value and business growth.

The Product Director, Platform will focus on driving long-term value creation by shaping a platform roadmap that improves extensibility, scalability, partner connectivity, and speed to market. They will lead product innovation, manage strategic investments, and work cross-functionally to identify new opportunities to strengthen Availity's platform capabilities and expand market impact. This person will play a critical role in defining reusable platform services, advancing integration strategies, guiding modernization efforts, and ensuring the value of these investments is clearly understood throughout the organization and the market. They will also manage key aspects of the portfolio P&L, prioritize investments, support business case development, and partner across the enterprise to deliver commercial results.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• Work on a team dedicated to improving how healthcare stakeholders connect, exchange data, and collaborate across the ecosystem.
• Lead platform strategy for critical products that reduce administrative friction, enable interoperability, and support innovation in provider-to-payer engagement.
• Help modernize a large-scale healthcare platform that processes billions of transactions and serves as essential infrastructure for the industry.

To be qualified for this position you:

• 10 years of experience managing in managing health information products with at least 5 years in leadership role.
• Have 10+ years of product management experience, with at least 5 years in a leadership role.
• Bring proven success managing complex software products, platforms, or shared services from strategy through execution and launch.
• Have deep expertise in platform modernization, including evolving legacy capabilities into scalable, modular, API-driven platforms.
• Bring strong experience with API strategy, platform services, developer enablement, and systems integration.
• Have knowledge of healthcare data standards and interoperability frameworks including HIPAA, X12, and FHIR, with experience ensuring compliance in regulated environments.
• Understand the pain points and opportunities in digital connectivity between health plans, providers, and technology partners.
• Have experience building business cases, defining market and product requirements, managing roadmaps, and driving financial and operational performance.
• Demonstrate strong product discovery skills and the ability to identify unmet market needs and translate them into compelling platform strategies.
• Have a proven track record of driving adoption, scale, and growth for interoperability, integration, or platform-based products.
• Highly effective influencing across technical and business teams and working within complex, cross-functional environments.
• Build trust, durable partnerships, and alignment across internal teams, customers, and external stakeholders.
• Comfortable serving as a change agent and leading through transformation.
• Possess excellent strategic thinking, communication, business analysis, and leadership skills.
• Self-motivated, detail-oriented, and highly collaborative.
• Hold a bachelor's degree in Business, Marketing, Healthcare, Computer Science, or a related field.

You will set yourself apart with:

• Strong expertise modernizing platforms
• Deep API and Interoperability expertise

What you will be doing:

• Defining and executing the platform product strategy and modernization roadmap.
• Leading the evolution of core platform capabilities, shared services, APIs, and integration frameworks.
• Driving interoperability strategy to improve connectivity across providers, payers, partners, and healthcare technology ecosystems.
• Identifying market opportunities and unmet needs, then translating them into platform investments that drive scale, adoption, and growth.
• Partnering closely with engineering and architecture leaders to ensure technical feasibility, architectural alignment, scalability, reliability, and performance.
• Expanding the platform's reach and value through reusable services, partner enablement, ecosystem integrations, and product line extensions.
• Owning platform-related go-to-market strategy in partnership with Marketing, Sales, and other stakeholders.
• Developing market insight through direct customer and partner engagement, advisory relationships, and ongoing research.
• Building business cases, prioritizing investments, and managing key aspects of portfolio performance and P&L.
• Monitoring product, customer, and operational metrics and using those insights to drive continuous improvement.
• Collaborating across Product, Marketing, IT, Sales, Service, and executive leadership to align priorities and deliver results.
• Evaluating strategic partnerships that accelerate platform capabilities or improve delivery of product outcomes.
• Representing Availity in industry and customer-facing settings by communicating thought leadership, platform value, and innovation strategy.

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Video Pre-Screen
• Video Interview with Hiring Manager
• Panel Video Interview with Product Leaders
• Video Interview with Chief Product Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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