Imaging Specialist

Working under general supervision of the Area Mgr Solution Engineering Group, the Imaging Specialist primarily creates images per design spec provided by Solution Architect for customer requirements. The Specialist develops and documents work instruction documents (WID’s) throughout the project lifecycle, creates the test unit to ensure all components have been completed per spec. During the imaging process, the Specialist ensures the work adheres to quality measures. The Specialist provides technical support to the imaging team through the project lifecycle and maintains an image database of all customers’ images and WIDs.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• Provides custom imaging services for assigned customers.
• Creates master image, develops work instruction documents (WIDs) for master image, tests master image based on WIDs, and receives customer’s approval for images and WIDs.
• Documents all WID’s and images for technicians to follow.
• Maintains database of all customers’ images and WIDs.
• Works closely with Project Coordinator and Solution Architect to ensure all work adheres to quality measures and is delivered on-time with no errors.
• Follows quality measure metrics that are documented and adhered to by technicians.
• Provides support for all Technicians and assists them in using WIDs.
• Performs all other duties or special projects as assigned.

• Degree requirements: Associate Degree or the equivalent combination of education and work experience.
• Certifications, Licenses or Registrations one or more of the following are desired:
  
  
  
  • CompTIA A+ | CompTIA Server + or TIA Network+.
  
  
  
  

• Strong knowledge of computer hardware with the ability to correctly design and build images based on customer requirements.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Excellent knowledge of operating systems to ensure proper configuration.
• Strong working knowledge of imaging software to accurately build customer images.
• Strong troubleshooting skills with ability to identify problems and quickly resolve.
• Basic knowledge of PowerShell and data capture techniques.
• Advanced configuration skills with ability to assist customers in improving their business goals by delivering high-quality IT solutions.
• Excellent technical writing skills with proficiency in the development of technical documents to ensure all technicians have required information to perform image builds.
• Excellent project organizational skills.
• Proficient in technical process and procedure design.