Senior Business Analyst ITS

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Senior Business Analyst ITS will report to the Assistant Vice President of ITS Governance and Portfolio Management. The Senior Business Analyst ITS will proactively engage with multiple teams throughout the university to learn processes, policies, and procedures, and translates requirements into functional specifications to guide the development of efficiencies/solutions. The Senior Business Analyst ITS works as a liaison between the ITS department and other units. You will work on cross functional programs, leads discussions to document requirements and facilitates conversations to build business cases and identify potential solutions. You will coordinate and participate in the testing and validation of solutions delivering on the approved requirements promoting the desired outcomes. Additionally, you may provide project management support and act as a project leader on multiple university wide projects.

You will work remotely from any of our approved states. #LI-Remote

What You'll Do:

• Conduct requirements definition and prioritization activities using appropriately selected methods and tools; plan and perform scoping (Waterfall, Agile).
• Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document requirements and create business case and proposal documentation.
• Document all aspects and requirements using best practices for artifacts such as process models, use cases, epics, user stories, impact analysis, completion criteria, functional and non-functional requirements.
• Establish the requirements baseline and ensure changes are investigated and managed.
• Document and manage requirements traceability matrix and confirm solution meets requirements.
• Use advanced modeling techniques to produce accurate and detailed diagrams, models, and prototypes that illustrate system and data relationships, and business process flows for both current and future states.
• Analyze the requirements and validate potential solutions/approaches with business and technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals.
• Contribute to integrated systems testing.
• Provide consultative support to stakeholders to help them to achieve desired changes and outcomes.
• Guide and support the transition of solutions from a development to a production/operational status.
• Facilitate conversations between functional and technical teams to ensure common and thorough understanding of business needs and solution capabilities to achieve better outcomes. Present complex functional and technical information to technical and non-technical staff.
• Participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
• Work with product owners, architects, developers, QA and other team members to advise and support all phases of the software/system development lifecycle.
• Provide documentation, training and assistance to team members tailored for specific audience and purpose.
• Work together with project manager, stakeholders and peers to ensure clarity of roles and responsibilities and resolve areas of confusion or overlap to promote high performing teams.
• Other responsibilities as assigned.

What We're Looking For:

• 7+ years of experience in business process analysis or management, enterprise architecture, application development, or data management.
• Experience with business systems transactional and data models to propose system changes and troubleshoot production issues which impact business operations.
• Project management experience and familiarity with project management methodologies (Waterfall, Agile).
• Experience with software/system development lifecycle and integration (SDLC).
• Experience with current technology, business applications, and data models used for functional transactions, operations and business reporting.
• Experience with process modeling techniques.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources