Learning and Development Consultant

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The opportunity:
The Learning & Development Consultant will provide hands-on training and development aid directly to dental practices within the Advantage Dental+ network. This role focuses on traveling to practice locations to deliver targeted training, coaching, and performance improvement initiatives that enhance operational efficiency, patient care, and employee engagement. The consultant will work closely with practice teams to identify development needs, implement learning solutions, and drive measurable improvements in practice performance to help AD+ business objectives

How you will contribute:

• Travel to dental practices to assess training needs and deliver customized learning solutions
• Conduct on-site training sessions for clinical and administrative staff on procedures, systems, and best practices
• Provide coaching and mentoring to practice team members to enhance skills and performance
• Design and facilitate group training programs that address specific practice situations and opportunities
• Partner with practice managers to identify areas for operational improvement and efficiency gains
• Implement training interventions that directly aid practice productivity and patient satisfaction goals
• Assist the adoption of clinical care models including Preventistry and CARE protocols
• Assist practices in developing internal training capabilities and knowledge transfer processes
• Create practice-specific training materials and resources tailored to local needs and challenges
• Develop job aids, process guides, and reference materials to assist ongoing learning
• Utilize adult learning principles to design engaging and effective training experiences
• Adapt corporate training programs to meet the unique requirements of practices
• Track and document training outcomes and their impact on practice performance metrics
• Collect feedback from practice teams to continuously improve training effectiveness
• Report on training activities, progress, and results to the Director of Learning & Development
• Identify trends and opportunities for broader organizational learning initiatives
• Work closely with practice managers, regional directors, and clinical leadership to align training efforts with business priorities
• Serve as a liaison between practices and corporate learning resources

What you will bring with you:

• Bachelor's degree or related experience
• 2+ years' work experience within a medical/dental practice with financial software experience (Dentrix preferred)
• Experience/knowledge of dental terminology and what basic dental treatments entail
• Excellent and effective verbal and written communication skills
• Thorough knowledge of training processes
• Ability to moderate large groups
• Skilled in organizing resources and establishing priorities
• Strong knowledge of computer software to include Microsoft Office Outlook, Word, Excel and PowerPoint
• Strong attention to detail, thoroughness, and follow-through
• Ability to work effectively under pressure in a fast-paced environment
• Excellent time management with the ability to work without supervision while demonstrating excellent organization and follow through
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work well under pressure and prioritize multiple tasks
• Ability to handle confidential issues professionally
• Solid communication, presentation, and writing abilities
• Comfortable adapting to shifting priorities and stakeholder requirements
• Ability to handle multiple projects concurrently
• Energetic and resourceful
• Organized and attentive to details and deadlines
• Attends additional training as requested/deemed necessary
• Ability to hear and apply constructive criticism

Preferred:

• Requires overall light physical effort (up to 25lbs.)
• Manual dexterity and sitting for extended period is required in carrying out position responsibilities (i.e. use of personal compute).
• Ability to communicate via telephone and work in virtual teams effectively
• Ability to travel or move about within and outside serviced facilities required
• Incumbent works primarily in a home office environment if not traveling or conducting training at a clinical site.
• Operate personal and computer equipment

Salary: $58,200 - 87,300
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.