DIR OF CRISIS SERVICES

JOB ANNOUNCEMENT

DIRECTOR OF CRISIS SERVICES

DEPARTMENT OF PUBLIC HEALTH

Bureau of Behavioral Health

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $97,332

Applications for this position will be accepted until 11:59pm CDT on 11/12/2025

Mission: CDPH works with communities and partners to create an equitable, safe, resilient and Healthy Chicago.

Under direction of the Senior Director of Crisis Services, the class functions as a working supervisor assisting in the supervision of the crisis assistance and response division and responding to 911 calls for service with a behavioral health component; and performs related duties as required.

ESSENTIAL DUTIES

* Supervises a team of Clinicians and paraprofessional staff responsible for providing mobile crisis response and case management to clients.

* Assigns cases to professional and paraprofessional staff to ensure appropriate distribution of work assignments.

* Reviews clinical records, client assessments and clinician reports to ensure completeness and appropriateness of treatment and case management services.

* Participates on Alternate Response Teams, to maintain an understanding of the day-to-day work of the Clinicians and to shadow staff to monitor the delivery of services to those in crisis.

* Assists staff in responding to complex cases.

* Supports ongoing training and professional development of staff.

* Responds to 911, 988, 311 calls for service with a behavioral health component, and calls from other potentially city-managed referral pathways.

* Ensures program vehicles, equipment and resources are maintained.

* Acts as a liaison with community organizations, to keep abreast of crisis services available and to coordinate services for clients.

* Facilitates and participates in team/department meetings, trainings, and supervisory sessions as required for program staff.

* Maintains a trauma-informed environment that supports the wellbeing of staff (e.g., daily check in with staff, creating a safe and welcoming space for discussion, etc.)

* Performs all duties as assigned in accordance with agency policies and procedures.

Additional duties may be required for this position.

Location: 1920 S Western Ave, Chicago, IL 60608

Days: Monday - Friday

Hours: 9:00 AM - 5:00 PM

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS:

Graduation from an accredited college or university with a Master's or Doctoral degree in Psychology, Counseling, Social Work or directly related field, PLUS four (4) years of experience in delivering direct clinical services in any of the following areas:

o Working with patients living with serious and persistent mental illness.

o Working on an Assertive Community Treatment (ACT) or Community Support Team (CST).

o Working on a mobile crisis, alternate response, or co-responder team.

o Working in a psychiatric stabilization setting such as a psychiatric emergency room or crisis stabilization unit. Working with patients experiencing co-occurring mental health and substance use disorders.

o Working in an inpatient psychiatric hospital setting.

Licensure, Certification, or Other Qualifications:

A valid State of Illinois driver's license is required within three (3) months of employment.

Current license as a licensed Clinical Social Worker (LCSW), licensed clinical professional counselor (LCPC), licensed marriage and family therapist (LMFT), Doctor of Psychology (Ph. D, Psy. D) in the State of Illinois. If you hold a terminal clinical license in another state, this meets the requirement but you must demonstrate the ability to establish the clinical license in the state of Illinois within 6 months of hire.

NOTE: This is a working position. You will shadow staff to ensure everything is on track and you will provide coverage if anyone is out of the office.

SELECTION REQUIREMENTS:

This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

Preference will be given to candidates possessing the following:

* Previous supervisory experience related to the responsibilities of the job.

* Bilingual English and Spanish

* Previous experience working for a municipality or government agency.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor