Configuration Management Analyst

Description

Leidos, a leading defense, intelligence, and technology company, is seeking a full-time motivated Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management - Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).

Your Opportunity:

We're seeking driven and capable candidates to join our GSM-O team! As a CM Analyst on our Operational Engineering team, you will directly support network operations and engineering functions, contributing to the reliability and security of critical communication infrastructure.

What You'll Do:

• Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network
• Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB)
• Receive, track and analyze change requests (CRs) in our Service Now environment, ensuring proper documentation and approvals
• Monitor the progress of approved changes to ensure they are implemented correctly
• Independently conduct periodic audits of CI's to verify they conform to the established baseline and standards
• Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations
• Prepare and present audit reports to management, highlighting key findings and corrective recommendations
• Contribute with development and maintenance of Service Now dashboards representing baseline CI's across DISN
• Assist with process documents to ensure documentation stays current and reflect best practices
• Contribute to the development and improvement of CM processes and procedures

What You'll Bring (required):

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in Configuration Management or a related IT field.
• Experience using Service Now to track and manage change requests (1+ year desired)
• Solid understanding of networking concepts.
• Familiarity with IT service management frameworks (e.g., ITIL).
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using ServiceNow to track and manage change requests
• Ability to obtain a secret DoD security clearance prior to start date (Leidos sponsorship provided).
• Must be a U.S Citizen.
• Geographic requirement: This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

What We Want (desired):

• Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
• ITIL Foundation Certification.
• Solid understanding of IT principles, programming fundamentals, and networking concepts (OSI Model, Python, Ansible, Yang, HTML/XML, VBA, SQL, Unix/Linux, Bash, SED/AWK).
• Experience administering and customizing ServiceNow CMDB dashboards and reports.
• Experience with administering configuration management databases.

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.