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At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
The primary focus of this position is to provide world class front-line technical support for all Modine Thermal Management Systems (TMS) products and assist Modine internal teams in resolution of product issues. Key Responsibilities
- Act as first and primary point of contact for Modine TMS customers regarding any type of technical issue: mechanical, electrical, or software related.
- Be extremely responsive to all customer inquiries.
- Present a professional image of Modine at all times in appearance and behavior.
- Make every attempt to independently solve incoming customer issues and inquiries, escalating issues as necessary to the appropriate teams for assistance.
- Test Modine TMS products identifying root cause of issue (firmware, electrical, mechanical, or customer-side) and assist in proposing solution with appropriate TMS team members (if needed)
- Modify Modine firmware to correct TMS product response.
- Perform other lab based equipment testing, troubleshooting, and duties as required.
- Continually enhance skills and knowledge through on-the-job training and external seminars.
- Develop and maintain tools used by Modine engineers and technicians. This includes field services tools used by Application Engineering and Sales along with tools used by plant and Warranty technicians.
- Help maintain a database of issues, response times, resolutions, and lessons learned for trend monitoring and quick resolution of recurring issues
- Report concerning trends to applicable engineering teams for further investigation and resolution.
- Travel to customers for field troubleshooting and modification of existing product.
- Travel to Modine production facilities and suppliers to assist with product launch.
Required Education & Qualifications
- BS in Computer Science, Electrical Engineering, or other closely related technical field of study
- Must be able to demonstrate some level of programming proficiency. Experience with embedded C and Python preferred.
- Must have demonstrated ability to troubleshoot and resolve complex mechanical and electrical issues.
- Experience providing direct technical support to customers
- Must be proficient in problem-solving, root cause analysis and project management.
- Must be results-oriented with excellent analytical, planning, organization, and execution skills.
- Experience or technical knowledge of electric drivetrains, vehicular thermal management, and commercial vehicles desired.
- Knowledge of the Controller Area Network (CAN) protocol and SAE J1939 specifications preferred.
- Knowledge of electrical codes, such as NEC, UL, IEC and CE, is beneficial.
- Experience with electrical lab equipment is preferred.
- Must have or be able to obtain a passport for travel to Canada.
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. Why Choose Modine? Health & Well-being:
- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:
- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:
- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits | #LI-BL1 #Hybrid
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Modine Manufacturing Company
life insurance, vision insurance, parental leave, short term disability, long term disability, tuition reimbursement, 401(k), retirement plan
Oct 23, 2025