Customer Service Administrator (MRO)

Customer Service Administrator

Build an Aviation Career You're Proud Of!

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.

We're looking for a Customer Service Administrator to join our Houston team and play a key role in the success of our operations. In this position, you'll support aircraft maintenance projects by processing documentation, coordinating with customers, and ensuring that every detail - from work package creation to customer communication - is accurate, timely, and professional. This is an excellent opportunity to grow your career in aviation administration within a world-class MRO environment.

What You'll Do

• Receive, process, and verify work packages and associated job cards for incoming maintenance projects.
• Use company systems (RPA, SFDC, and Concur) to ensure documentation accuracy and compliance.
• Confirm and communicate customer requirements and expectations to technicians, Crew Chiefs, and management.
• Respond to customer service requests, including work scope and order changes, and ensure updates are communicated appropriately.
• Enter and update data in word processing and spreadsheet systems; review discrepancies and request clarification as needed.
• Organize travel arrangements and prepare expense reports for team members.
• Prepare and distribute various reports, updates, and documentation as requested by leadership.
• Provide back-up support for billing, transactional cost management, invoice resolution, and receptionist duties.
• Maintain accurate filing systems, records, and other administrative functions supporting Houston operations.
• Represent StandardAero positively in all customer and community interactions.
• Observe all safety requirements and report unsafe conditions immediately.
• Participate in special projects and additional duties as required.

Position Requirements

• Minimum 2 years of Administrative or Customer Service Representative experience.
• Minimum 2 years of experience working on-site in a professional office environment.
• Experience with invoicing, record keeping, and customer relations.
• Demonstrated ability to deliver exceptional internal and external customer service.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and other business systems (fax, copier, multi-line phone systems).
• Authorized to work in the U.S, without sponsorship.
• High school diploma or GED equivalent.

Preferred Characteristics

• Strong planning, organization, time management, and communication skills.
• Excellent attention to detail with the ability to multitask and shift priorities as needed.
• Aviation or MRO operations experience.
• Strong analytical and decision-making skills.
• Proactive and flexible approach to shifting priorities in a fast-paced environment.
• Proven teamwork skills and the ability to collaborate across departments.
• Experience supporting aviation maintenance, repair, or operational teams.

Benefits That Make Life Better

• Comprehensive healthcare coverage including medical, dental, and vision.
• 401(k) with 5% company match - immediately vested.
• Paid Time Off accruing on day one.
• Quarterly bonus opportunities.
• Short & Long-Term Disability Insurance.
• Life and AD&D Insurance.
• Paid training and development opportunities.
• Opportunities for cross-training and career growth within a global organization.

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