Computer Systems Analyst

Massachusetts General Hospital
United States, Massachusetts, Boston
55 Fruit Street (Show on map)
Oct 22, 2025
Responsible for designing, developing, testing, implementing, and maintaining new and existing software applications. This role also includes providing training and support to end users. Additionally, assists users in understanding clinical and business workflows, defining functional requirements, conveying these requirements to colleagues involved in software design and configuration, executing test scripts and user acceptance testing, and providing software support services. Does this position require Patient Care? No Essential Functions -Support and educate users on the use of applications. Prepare end-user training materials. -Reviews system requirements and business processes; tests, debugs, and implements software solutions. -Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement. -Understand user requirements; translate these into functional requirements and assist user with submission for software updates. -Develop and execute user acceptance testing plans, including creation of test cases. -Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment. -Assist in identifying and recommending leading practices for business analysis, training, and end-user support functions. -Trains end users on the operation of software applications and develops end-user documentation. -Provides ongoing support for software applications by identifying and resolving issues. Education Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in information technology, working with business or clinical systems 2-3 years required and Experience providing training and support to end-users 1-2 years required and Epic Certification requirement(s) as appropriate by job focus 1-2 years preferred and Experience in information technology, working with business or clinical systems. Experience in the development, support, or operation of software applications. 3-5 years required Knowledge, Skills and Abilities - Proficient interpersonal skills to effectively communicate with both technical and non-technical staff. - Demonstrated analytic and problem-solving skills. - Ability to learn quickly and share insights with teammates. - Ability to effectively translate business requirements to functional requirements. - Proficient written and verbal communication skills including facilitation and presentation. - Ability to effectively conduct small to mid-sized meetings, both formal and informal. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.