Customer Service Representative

• Contact debtors to inform them of account delinquencies and discuss repayment or resolution options.
• Conduct skip-tracing to locate debtor contact and employment information.
• Handle incoming and outgoing collection calls, negotiate payment arrangements, and document all interactions.
• Follow detailed scripts, procedures, and all Federal/State laws and company policies.
• Gather and verify information for accounts involving wage garnishments, litigation, or other special circumstances.
• Maintain accurate records and coordinate with supervisors on complex or escalated accounts.

• High school diploma or GED required; at least 1 year of collections experience preferred.
• Strong communication, organizational, and customer service skills.
• Proficient in typing and using computer systems and office software.
• Detail-oriented with the ability to follow strict procedures and regulations.
• Able to work independently and maintain professionalism
• Bilingual is a plus

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark