Part-Time Member Services Support Rep
 E. & J. Gallo Winery | |
401(k), profit sharing
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 United States, California, St. Helena | |
 Oct 20, 2025 | |
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Job Req ID:106445 Job Type:Part-time Work Category:Hybrid Telecommute Application Close Date: 10/23/2025 Sponsorship:Not Available Compensation: $23.56- $31.83 Gallo Privacy Policy We are GALLO We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfoliohere. View our Corporate Values and Mission Statement here. This position will be hybrid with requirement to be on-site once per month. The Member Services Support Representative Supports the customer service team in delivering superior service and engagement to enhance customer retention. Assists in representing the brand image and fostering consumer loyalty. Provides general support by handling winery inquiries received via phone, text, or email. Aids in maintaining the integrity of the member database and contributes to various customer service activities as needed. A Taste of What You'll Do Membership Project Support: (50%) Assists the team in maintaining project completion, fulfilling special requests, and fostering long-lasting customer relationships. Supports proactive upkeep of member records to ensure current information is always on file, using phone calls, emails, postcards, and text messaging. Under direction from management helps Identify and execute outbound calling projects. Membership Integrity Support: (20%) Assists the team in maintaining retention, facilitating club package success, fulfilling special requests, and fostering long-lasting customer relationships. Supports proactive upkeep of member records to ensure current information is always on file, using phone calls, emails, postcards, and text messaging. Order Maintenance Support: (10%) Provides assistance in processing orders via the online store, email, text, inbound/outbound calls, and high-volume club package orders while ensuring compliance and adherence to internal weather hold instructions. Supports the team in maintaining detailed knowledge of the product portfolio and assists in resolving compliance errors or shipping-related issues. Tracks DTC shipping orders and delivery statuses, aiding in the resolution of delivery issues such as missed deliveries, redirects, and returns. Conducts outbound communication to address outstanding issues and prevent returned shipments or refunds. General Customer Service Support: (20%) Collaborates with the customer service team to deliver a superior level of service, ensuring personal connection with consumers to prioritize the Joy of Wine. Supports guest concierge activities by providing local directions and information about winery experiences at each location. Provides assistance with answering high volumes of calls across the company. What You'll Need
How You'll Stand Out
To view a full job description, please click here. Our Benefits & Perks We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview. The Fine Print
Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics. Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions). We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000. Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required. E-Verify Notice Right to Work Employee Polygraph Protection Act | |