Patient Services Manager - 137085

Under the direction of the Director of Nutrition, the Patient Services Manager has managerial responsibility for the Patient Services Operations within the Nutrition Services Department. The Patient Services Manager is a subject matter-expert with regard to logistics, sanitation oversight, patient experience and satisfaction, general therapeutic diet knowledge, nutrient analysis, and utilization of CBORD (food service software system) in relation to nutrition services.

The Patient Services Manager identifies opportunities for improvement in the Patient Services program with the Assistant Director and management team. The Patient Services manager trains staff on food safety, sanitation, infection control, therapeutic diets, and standards. Role models excellent interpersonal communication skills and problem solving with a focus on teamwork and collaboration. Serves as a nutrition services liaison for nurses, physicians, and other clinical staff in relation to patient experience. Position works closely with the Assistant Director, Sous Chef, and Room Service Manager to ensure proper utilization of patient food, supplies, timeliness of meal delivery and accuracy. Performs other related functions as required.

• Five (5+) or more years of supervisory/management experience in a related customer service and/or healthcare-focused industry; and/or equivalent combination of education and experience.
• ServSafe Certification or equivalent certification.
• Experience and knowledge in food service and sanitation regulations.
• Solid verbal and written communication in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
• Solid decision making and reasoning skills, and ability to develop original ideas to solve problems, and perform operations analysis and quality control analysis.
• Solid and effective interpersonal and work supervision skills to provide guidance to other personnel and work effectively with partners on joint projects.
• Strong computer application skills to include food service applications such as point of sale (POS) and inventory control software.
• Mathematical and cash control skills to accurately complete drawer counts and prepare deposits.

• A Bachelor's Degree or higher in healthcare, nutrition, and/or related field.
• Knowledge/experience with CBORD (food service software system).

• Must have reliable transportation and an acceptable driving record.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.