Rooms Controller

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The main purpose of the Rooms Controller is to control the house the same day and short term. This person must assure that overbooking in room categories is reconciles and that rooms are reserved as efficiently as possible.

Our team members enjoy a wealth of benefits and perks, including:

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Assist with Loyalty Ambassador, and all Select Guest member programs, promotions and benefits.
• To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
• To review and respond to Medallia comments.
• To deliver unique requests and anticipate guest needs based on past alerts.
• Fixes oversells.
• Follow up and update profile notes.
• To serve as the Ambassador for the Front of the House
• To be thoroughly acquainted with all check-in policies and procedures.
• Ensure Select Guests and VIPS are assigned appropriately. To be thoroughly acquainted with all check-out policies and procedures.
• To be familiar with guest scenarios
• To be familiar with all technical equipment related to the Front Desk.
• Review group resumes and note information in Log Book on the appropriate day.
• Review and clear all flags and mailboxes.
• To be familiar with all hotel facilities.
• Must have complete understanding of room type availability.
• To be familiar with all hotel facilities.
• Must have complete understanding of room type availability.
• To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service.
• Understands and complete the Rooms Controller Checklist.
• Ensure Duplicate Check is completed.
• Must have full understanding of Select Guest Program
• Must be able to train new Front Desk Associates
• Manage all daily room changes
• Understand the Reservations restrictions board.
• Must be able to run desk in short staff situations
• Must have complete understanding of blocking the house.

• High school diploma or equivalent
• Must have excellent organizational skills.
• Must have excellent customer service skills.
• Ability to work nights, weekends, and holidays
• Fulltime, part time, and on call positions available

Omni Hotels and Resorts is an Equal Opportunity Employer.