Process Improvement Manager

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Process Improvement Manager

Location: Conyers, GA

What we're looking for:

We are seeking an experienced Process Improvement Manager to identify and lead cross-functional process improvement projects and system re-design as needed. This role will be responsible for designing and implementing efficient processing operations related to order-to-cash, source-to-pay and record-to-report activities supporting our manufacturing company.

The Process Improvement Manager will report to the Controllership Processes Leader and interact heavily with our business leader team and financial shared services team located in Cebu, Philippines. This role is intended to optimize the experience for our internal and external customers while maintaining an appropriate internal control structure. In addition to managing routine processing support activities, this person will be a thought-leader working cross-functionally, manage continuous improvement initiatives, and lead business process workstreams on key projects sponsored by Senior Executive Leadership with high visibility and high impact.

What you'll be responsible for in this role:

• Lead business process improvement and reengineering efforts across strategic initiatives using methodologies such as Lean Six Sigma, Agile, and Program Management Institute (PMI) best practices
• Conduct discovery sessions to gather and define requirements through interviews, documentation analysis, and organization collaboration
• Identify, influence and lead continuous improvement initiatives
• Map current state workflows and design detailed process diagrams
• Analyze operational efficiency and develop future state process models aligned with strategic objectives
• Build detailed process maps and documentation for workflows
• Manage process improvement initiatives with cross-functional stakeholders
• Educate key stakeholders of level of impact with changes to include: accounting impact, controls impact, quality impacts, upstream and downstream process impacts
• Facilitate change management with process improvement projects
• Nurture a customer-first mindset
• Ensure adequate internal controls and compliance exist in the processing functions
• Partner with IT and external vendors to assess multiple ERP capabilities and gaps
• Other duties as assigned

What are the basic qualifications?

• Bachelors Degree in Accounting, Finance, or Industrial and Systems Engineering with Business focus or a related field
• 8+ years of business process modeling experience
• 5+ years of progressive continuous improvement experience

What are the preferred qualifications?

• Strong understanding of ERP Systems
• Proven experience in process mapping, documentation, and collaboration
• Cross functional experience in business transactional, FP&A, or financial processes
• Significant experience in transactional accounting arena
• Experience with standard costing, WIP reconciliation and margin analysis
• Experience in business transformation projects and automations
• Six Sigma certification/experience - Black Belt level; PMP Certification a plus
• Ability to lead workshops and manage documentation efforts across multiple teams
• Excellent analytical, communication, and stakeholder engagement skills

To be a great fit for the role:

• Demonstrated ability to analyze problems, develop solutions and lead the implementation of sustainable solutions
• Proponent for change and ability to lead and influence others to embrace change
• Strong interpersonal and communication skills
• Experience supporting transactional and accounting processes - preferably manufacturing
• Practical subject matter expertise in order-to-cash, procure-to-pay and record-to-report processes including a working knowledge of the associated best practices and relevant technologies
• Process and systems continuous improvement mindset with Six Sigma skills
• Experience working in a business supported by a financial shared services team (Direct experience working within a shared services team is beneficial)
• Customer focus oriented
• Effective team leader, team player and cross-functional liaison
• Demonstrated capability to lead and influence to achieve results through both direct and indirect reporting relationships
• Ability to work effectively with all levels of personnel
• Skills in Microsoft Office Suite (Visio or Lucid, Power BI or comfort with equivalent tools a plus, Excel, PowerPoint, Word, and Outlook) and an appreciation for other technologies relevant to finance and accounting
• Ability to successfully manage multiple tasks and priorities and appropriately adapt as necessary

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What's in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CW2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.