New

Help Desk Student Employment

Northern Kentucky University

20 Campbell Drive (Show on map)

Oct 13, 2025

Posting Details

Position Information

Working Title	Help Desk Student Employment
Department	IT - Infrastructure and Operations
Type of Work Study	Institutional, Federal
Building/Office Location	AC - Kenneth R. Lucas Administrative Center
Work Schedule	Varies weekdays, weekends and/or evening hours as needed. Up to 25 hours per week during the Spring and Fall semester, up to 35 hours during the Summer semester.
Job Description	Student Assistant to provide technical assistance to students, faculty and staff during various hours.
Primary Responsibilities	Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance. Knowledge of set ups and installations of software and email services on smart phones and tablets preferred. Courtesy and customer service skills are imperative. This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time. Technology hardware inventory tracking is an important component of the position. Familiarity with laser printers is preferred. This includes changing toner cartridges, printer setup, etc. Applicants will be required to assist and document their interactions with Faculty, Staff and Students through multiple methods including face to face, by telephone, chat or email.
Qualifications	General: Courtesy and customer service skills are critical. Must be able to listen actively with good written and oral skills. Ability to communicate effectively; both verbally and in written format. Capable of working independently, and accepting responsibility. Must be diligent, responsible, and on time. Attention to detail is required. Experience working with students and educators. Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical. Skills: Maintaining a positive attitude about the use of technologies and avoiding frustrations is required. Advanced computer skills and knowledge of software including Microsoft Office required. Experience with specialized software like the Adobe suite preferred. Experience troubleshooting computer problems preferred. Experience with troubleshooting network connectivity issues preferred. Customer service experience preferred. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education	High School Diploma
Pay Rate	$11.50/hr

Posting Detail Information

Requisition Number	20251900
Job Open Date	10/13/2025
Job Close Date	12/17/2025
Quick Link	https://jobs.nku.edu/postings/15203