FLEET MAINTENANCE ASSISTANT 2 - 10132025-72181

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, MOTOR VEHICLE MANAGEMENT DIVISION, DAVIDSON COUNTY

For more information, visit the link below:
https://bit.ly/4h2UpVV

This is a hybrid work schedule.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to five years of automotive maintenance, automotive parts procurement, automotive inventory control, financial and/or procurement fleet operations work or any clerical/administrative.

Substitution of Education for Experience: Coursework from an accredited college or university in business, public administration, automotive repair, or related field may be substituted for the required experience, on a year-for-year basis, to a maximum of three years.

Substitution of Experience for Education: Automotive, clerical/administrative, financial and/or procurement fleet operations experience may be substituted for the required education on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under general supervision, is responsible for supervisory fleet utilization work of routine difficulty; and performs related work as required. This is the lead class in the Fleet Maintenance Assistant sub-series. An employee in this class is responsible for more complex fleet operations work. This class differs from that of Fleet Maintenance Assistant 1 in that an incumbent of the latter does not serve as a lead worker.

Responsibilities

1. Assesses repair estimates, evaluates cost-effectiveness between repair and replacement, and ensures accuracy and completeness of documentation to authorize work based on compliance with contractual and operational standards.
2. Reviews invoices, acquisition requests, and repair estimates to confirm alignment with established regulations, pricing agreements, and procedural standards, ensuring legal and financial accountability.
3. Obtains and interprets vehicle, repair, and compliance-related data from various internal and external sources, and clearly communicates relevant policies, procedures, and contract terms to stakeholders.
4. Fosters respectful and productive relationships with internal teams, vendors, and agency personnel to support coordinated efforts, conflict resolution, and high customer satisfaction.
5. Tracks expenditures, repair trends, and service requests to identify discrepancies, ensure proper billing practices, and detect patterns that may affect vehicle safety, efficiency, or budgeting.
6. Drafts correspondence, responds to inquiries, and maintains records using Microsoft Office tools and internal systems to support daily operations, reporting, and document management.
7. Uses fleet maintenance systems, databases, and internet research tools to manage service requests, resolve discrepancies, and access critical contract and vehicle information.
8. Makes informed decisions by comparing current requests with historical data, identifying root causes of recurring issues, and resolving vendor payment and service concerns efficiently.

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Optimizes Work Processes
3. Resourcefulness
4. Interpersonal Savvy
5. Decision Quality

Knowledges:
1. Clerical
2. Customer and Personal Service
3. Mechanical
4. Law and Government
5. Public Safety and Security

Skills:
1. Active Learning and Listening
2. Service Orientation
3. Complex Problem Solving
4. Reading Comprehension
5. Time Management

Abilities:
1. Written Comprehension
2. Problem Sensitivity
3. Number Facility
4. Information Ordering
5. Written Comprehension

Tools & Equipment

1. Webex
2. Computer/laptop
3. Microsoft office suite
4. Cell Phone
5. Motor Vehicle

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.