Clinic Manager, Como Clinic

HealthPartners is currently hiring for a Clinic Manager, Como Clinic. As the operational leader of Como Clinic-a large, multi-specialty site recognized for its outstanding patient care and strong community presence-the Clinic Manager plays a pivotal role in driving clinical and administrative excellence. Reporting directly to a Director of Regional Clinics, the Clinic Manager is a key member of a four-person clinic leadership team and partners with a clinician dyad partner. This role includes direct supervision of three team members and overall accountability for more than 60 staff, including registered nurses, licensed practical nurses, medical assistants, and clinic assistants.

The Clinic Manager is responsible for delivering high-quality, accessible, cost-effective, and patient-centered services while cultivating a positive and engaged clinic culture. This position oversees the day-to-day operations of a clinic primarily focused on primary care, while also coordinating closely with specialty departments such as dental, cardiology, ophthalmology, and urgent care. Additionally, the Clinic Manager serves as the primary contact for facility-related matters, managing building operations and collaborating with specialty leaders and external partners to ensure seamless clinic functionality.

Required Qualifications:

• A BA or BS degree is required, preferably in a health-related field. Candidates with a Registered Nurse (RN) background must hold current RN licensure in Minnesota and obtain RN licensure in Wisconsin within two months of hire.
• Minimum five (5) years of clinic or health care supervisory experience
• Demonstrated understanding of local and national health care markets.
• Demonstrated skills in budget forecasting, development, and monitoring.
• Previous experience in team building, multi-disciplinary collaboration, and mentorship
• Ability to use information and data to drive change and improvement.
• Demonstrated record in customer service and building provider relationships.
• Ability to work from both a position of authority and a position of influence.
• Ability to motivate, involve and engage with highly diverse constituent groups.
• Skills in establishing and maintaining interpersonal relationships with all levels of management, physicians, employees, and the general public.
• Ability to cooperate, collaborate and communicate with all levels of the organization and divisions.
• Understanding of reimbursement and regulatory practices
• Demonstrated organizational skills.
• Demonstrated problem solving and critical thinking skills.
• Demonstrated project management experience.
• Strong written and oral communication skills
• Understanding of operations within a unionized workplace
• Ability to lead, motivate and mentor employees and leaders.
• Proficiency in Microsoft Office products including Word, Excel, and PowerPoint
• Ability to understand and manage resources and meet budget requirements.

Preferred Qualifications:

• Master's degree
• Minimum of 2 years of clinic or health care managerial experience
• Demonstrated experience in space planning and/or facility oversite.

Hours/Location:

• Monday - Friday; core business hours
• Evening or weekend availability may be needed in urgent or emergent situations.

Responsibilities:

• People
  • Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward, and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
  • Evaluates performance and provides feedback for direct reports.
  • Establishes and maintains a culture of accountability.
  • Develops and maintains community relationships.
  • Serves the community through involvement in and support of community activities.
  • Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
  • Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff.
  • Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy.
  • Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services
  • Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace
• Health
  • Monitors and assesses for quality improvement processes including Care Model Process
  • Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
  • Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
  • Ensures effective and consistent implementation of projects and initiatives.
  • Ensures the improvement of health and quality measures, i.e., optimal diabetes care.
  • Lead local improvement efforts to improve systems and patient care results.
• Experience
  • Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
  • Manages patient satisfaction and employee involvement.
  • Ensures consistency in customer service in all areas.
  • Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution.
• Stewardship
  • Use data to guide and direct clinic operations.
  • Plans, develops, and monitors the budget for their area of responsibility.
  • Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service.
  • Prepares and administers emergency response plans.
  • Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
  • Actively works to meet group practice building goals set by HPMG.
• Leadership
  • In everything you do, think "partner."
  • Being a great coach
  • Involve and engage your team members.
  • Care about your team members as people
  • Be clear about results and stay focused on them.
  • Make healthy, productive communication a priority.
  • Help guide team members careers.
  • Have courage, do the right thing.
• Perform other duties as assigned.