New 
Senior Product Manager - CTJ - TS/SCI
 Microsoft | |
 United States, Virginia, Reston | |
 Oct 08, 2025 | |
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OverviewMicrosoft 365 is at the center of Microsoft's cloud-first, devices-first strategy bringing together our most trusted communication and collaboration products like Exchange Online, SharePoint Online, and Teams to the cloud. We work with Microsoft's most critical enterprise and government customers to deliver hyper-scale software-as-a-serviceproducts.The Microsoft 365 Enterprise Cloud team is looking for a Senior Product Manager who can create clarity, drive results, and deliver exceptional product experiences within the Microsoft 365 government cloud and enterprise service offerings.We are seeking a dynamic and experienced contributor to drive customer voice, feedback, and satisfaction initiatives. This role is pivotal in ensuring that customer insights are effectively gathered, analyzed, and acted upon to deliver continuous improvement and meet customer needs. The ideal candidate will have a proven track record in leading cross-functional teams and collaborating with different leadership levels to drive results.As a Senior Product Manager for Customer Voice, this role requires you to be comfortable navigating a complex and dynamic engineering environment, build solid relationships with senior stakeholders, drive impactful work across a wide set of teams anddisciplines, and deliver programs that respond rapidly to customer feedback. The team's charter includes:Customer satisfaction throughout their cloud lifecycle from contracting toonboarding and steady stateDriving innovation from customer feedback and requirements, looking acrosscustomer verticals and clouds, for improved customer experiencesInfluencing internal stakeholders through programs and data driven analyses toenable customer focused outcomesCustomer pulse and relationship management across all levels of customerleadershipStrategic planning on core M365 market drivers, government policy, and contracting.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesEnhance customer satisfaction through better onboarding and engagement experiences.Drive strategy in partnership with leaders across engineering, field, finance, and trust and compliance teams.Advocate for customer experience improvements and new feature requests with engineering and business leadership through a data driven approach.Drive program execution and lead a clear end-to-end view of expected business outcomes for owned processes, anticipating and mitigating risks.Manage stakeholder engagement rhythm and partnerships by addressing pain points to resolve challenges and to drive sustainment of improvements.Lead change management using advanced understanding of the business and continuous improvement.Identify new areas of opportunity for product investment to expand market and offerings. | |