Service Director

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Director reports to the Vice President, Service
• Located in Lewisville, TX, Duluth, GA, Tampa, FL,
• Full-Time
• Hybrid, 50% Travel

The Service Director is a senior leadership role responsible for directing and leading service operations throughout the country. With extensive experience in the industry, this role involves strategic planning, team leadership, and ensuring the highest standards of service delivery. The Service Director plays a crucial role in driving growth, customer satisfaction, and operational excellence.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Strategic Leadership:

• Provide strategic leadership for service operations in the designated region.
• Develop and implement regional strategies aligned with overall company objectives.

Team Management:

• Drive team success by fostering a culture of collaboration, accountability, and continuous improvement
• Cultivate leadership excellence through mentoring, coaching, and succession planning
• Build and lead agile teams that consistently delivered innovative solutions under tight deadlines

Operational Excellence:

• Drive operational efficiency and effectiveness across all service operations
• Implement best practices and standard operating procedures to enhance service delivery

Customer Satisfaction:

• Collaborate with the Customer Service Director to ensure high levels of customer satisfaction
• Address escalated customer concerns and implement corrective actions

Financial Management:

• Develop and manage service budgets
• Monitor and control expenses to meet financial targets

Quality Assurance:

• Establish and monitor quality assurance processes for service operations
• Conduct regular assessments to ensure adherence to service standards

Health and Safety:

• Ensure a strong focus on health and safety throughout the function
• Implement and enforce safety protocols, conducting regular audits and inspections

Communication and Collaboration:

• Communicate effectively with cross-functional teams, including sales, operations, and executive leadership
• Collaborate with other departments to streamline processes and share best practices

Strategic Planning:

• Contribute to the development and execution of the company's strategic plans
• Provide insights and recommendations to support the growth and success of service operations

COMPETENCIES:

• Proven leadership skills with a track record of driving operational excellence
• Exceptional communication, interpersonal, and problem-solving skills
• Strategic thinker with the ability to align service operations with overall business goals
• Strong commitment to health and safety standards
• Customer-focused with a dedication to achieving high levels of customer satisfaction

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Management or a related field, or equivalent military or practical experience
• 10+ years of experience in a senior leadership role in the service/commercial foodservice industry
• Cultivated leadership excellence through mentoring, coaching, and succession planning
• Extensive knowledge of health and safety regulations, service quality standards, and industry best practices
• Proficient in Microsoft Office (Excel, Word, Outlook) and relevant business software
• Ability to successfully pass a background check post offer acceptance

#SHIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com