Reading Room Assistant

Position summary
Monitors and coordinates the administrative operations of the Radiology Reading Room and works to ensure the best possible experience for referring providers and radiologists by effectively coordinating services.

Key responsibilities

• Answer, screen and route telephone calls coming into the Reading Room. Record and forward messages to radiologists as necessary. Respond to requests for routine information or assistance within scope of knowledge and authority. Provide status updates on patient/study and estimate time to completion.
• Accurately convey report information to referring providers.
• Preform outreach to referring providers for non-critical results, communicate final impressions, direct follow-up questions to the appropriate resource.
• Preform initial outreach to referring providers for critical results, transfer calls to radiologists, schedule conference calls if needed.
• Monitor radiologists' work lists for important notes and ensure radiologists are completing exams in a timely manner-notifying radiologists of any emergent cases.
• Assist radiologists in all aspects needed to enhance productive workflow.
• Proficiently utilize various computer systems.
• Establish and maintain positive relationships with referring providers and radiologists.
• Monitor email for protocol requests, other inquiries, and direct emails to the appropriate radiologist.
• Admit referring providers into the department's Virtual Reading Room and admit them into the appropriate virtual conference room.
• Serve as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Follow through on identified problems.
• Perform routine administrative duties, such as scanning/photocopying materials and sorting, collating and distributing documents.
• Supply the main Reading Room with office supplies.

Minimum qualifications
Education:

• A high school level of education, bachelor's degree preferred

Experience:

• 1 year of healthcare administration experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: Monday- Friday, 8:30AM-5:00PM, 100% Onsite

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.