Desktop Technician

• Receives telephone calls regarding computer system issues.
• Identifies and troubleshoots the issue(s) presented over the telephone or at the device.
• Performs technical support for computer hardware and software.
• Prioritizes calls that cannot be resolved at the time of the call.
• Monitors HIT systems to ensure maximum availability and performance.
• Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives.
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficit

Education

• High School Diploma or GED.

Experience

• Two years' experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred.
• Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred.
• Experience in a customer service role is also desired.

(Above requirements can be met by equivalent combination of education and experience)

Licensure/Certification

• CompTia A+ certification or Microsoft Operating System certification.

Compensation/Benefits

• $18.08-$29.53/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.