IT Technician

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director.

Essential Functions and Responsibilities

• Maintain the Micros system both hardware and software
• Correct database issue through out the Micros system
• Process all Micros changes and menu configurations requests
• Organize proper retention of historical data either to disk or tape
• Fix or replace non-operational equipment
• Maintain the retail systems both hardware and software
• Fix or replace defective hardware
• Work with the retail manager to ensure proper configuration
• Cover weekend hours for a seven day I.T. coverage plan
• Establish and conduct a Preventive Maintenance schedule for all printer and PCs
• Collect a hardware inventory for comparison to our automated list
• Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities

• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Decisiveness
• Other duties as assigned

Qualifications

• Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS
• Management and operation of: Retail POS and F&B POS (Micros)
• Knowledge of network architecture and system design
• Effective organization and communication skills