Community Liaison (Part-Time)

Role Snapshot

The Community Liaison is accountable for building and maintaining positive relationships between WPS and the communities it serves to promote the health plan's mission, services, and brand image. Key responsibilities for this part-time position include prioritizing and representing WPS at community events across the state, developing and managing community partnerships, analyzing community needs and sentiment, and supporting community health initiatives.

Hourly Pay Range

$60.00-$75.00 per hour

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location

We are open to remote work in the following approved states:
Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin

What you'll do in this role:

• Community Outreach, Education, Engagement and Representation
  
  
  
  • Identify new partners and areas of opportunity to promote the health plan's mission, services, and brand image.
  • Prioritize and attend community events, health fairs, etc. to promote the health plan's services, connect with potential members, and foster partnerships with other organizations, both public and private. Provide information about WPS programs and educate the community on health-related issues.
  • Act as a liaison between the health plan and the community. Engage with communities to understand their needs and promote awareness of WPS's initiatives.
  
  
  
  
• Relationship Building and Partnership Management
  
  
  
  • Develop and maintain strong relationships with community leaders and
  • Assist with the coordination of sponsorships, donations, and partnerships with community groups to foster collaboration and support local initiatives.
  
  
  
  
• Strategy and Innovation
  
  
  
  • Assist with the development of innovative strategies and programs that align the health plan's goals with community needs, ensuring that both parties benefit from the relationship.
  
  
  
  
• Goal Setting
  
  
  
  • Establish clear goals and key performance indicators to measure the effectiveness of the strategies and tactics being pursued.
  • Measure performance and adjust activities as necessary to achieve organizational goals.
  
  
  
  
• WPS Team Mentoring
  
  
  
  • Assess the strategies, business activities and skills of external-facing WPS teams to optimize their approach and performance.
  • Mentor and provide guidance to WPS's external-facing team members to help them develop new skills, increase their confidence, support their professional development, and work towards their career goals.
  • Offer guidance on existing opportunities/challenges to improve team performance and accelerate growth.
  
  
  
  
• Community Impact Reporting
  
  
  
  • Assist with monitoring community trends and feedback, analyzing data from outreach activities, and preparing reports on community relations efforts.
  
  
  
  
• Cross-functional Collaboration/Coordination
  
  
  
  • Work with other departments, such as marketing and compliance, to ensure community relations efforts align with organizational goals.
  
  
  
  

What will I gain from this role?

• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries.
• Experience working in a continuous performance feedback environment.

Minimum Qualifications

• Bachelor's degree in related field; or 6 or more years of equivalent work experience at a senior level.
• 5 or more years of direct supervisory/management experience.
• In-depth knowledge of community organizations; strong ability to understand and respond to the needs and concerns of community members.
• Exceptional communication, interpersonal, and organizational skills to effectively represent the health plan to diverse audiences and community stakeholders.
• Demonstrated ability to foster meaningful relationships and influence organizations to achieve organizational goals.
• Strong problem-solving skills to address community issues and find solutions that benefit both parties.
• Understanding of how to set, measure, and adjust organizational metrics/key performance indicators.
• Self-starter with the ability to work independently, prioritize work, and get things done.
• Ability to identify, prioritize and drive opportunities to achieve desired goals.
• Working knowledge of the challenges facing the broader healthcare industry.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Earned paid time off
• Holiday pay

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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