New

Senior Associate Director for Student Centers, Conference and Event Planning

East Carolina University

$70,000 - $72,000

United States, North Carolina, Greenville

Oct 06, 2025

Posting Details

Position Information

Job Title	Senior Associate Director for Student Centers, Conference and Event Planning
Position Number	921207
Vacancy Open to	All Candidates
Department	SAH Student Center Operations
Department Homepage	https://cro.ecu.edu/
Advertising Department	STUDENT LIFE
Division	Student Affairs
Classification Title	Associate Director
Working Title	Senior Associate Director of Student Centers, Conference & Event Planning
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$70,000 - $72,000
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Professional
Organizational Unit Overview	The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties	The primary purpose of this position is to provide oversight and strategic direction for planning, implementing, and coordinating on-site management of over 20,000 complex meetings and conferences on both Main Campus and the Health Sciences Campus by managing the utilization of campus resources. The CRO manages approximately 70% of all reservable space on both Main and Health Sciences campuses. The Central Reservations Office has become a benchmark and is the expert in space, resource and event management, event planning and implementing and enforcing university event policies and procedures. The CRO is essential to both campuses in maintaining the appropriate use of campus resources and space utilization for both academic and non-academic events. Interpersonal skills are used for interaction with students, Faculty, staff, upper administration, and the outside community. This position may require evening and weekend work, to foster a more comprehensive event for the facility users. This is a professional position with responsibilities having a direct impact on the quality of students' educational experiences and interaction with their peers, as well as the campus community at large. Additionally, in the performance of duties, this position will utilize a strong knowledge of university budgetary practices, risk management, policy development, critical thinking skills, personnel management, facility management and contract negotiation, and independent decision-making skills. Position Duties: *Supervision & Administration (40%)* Manages the Central Reservations Office; Which consists of three (3) separate areas: the main CRO office, Event Assistance (set up/break down) and Production Services (technology) on two campuses; Which includes oversight of two (2) Assistant Directors, two (2) Event Coordinators, one (1) lead Production Services Technician, two (2) Production Services staff, and over 150 student workers; Which approves reservations for all events and meetings scheduled in all Student Involvement and Leadership managed facilities, including Main Campus Student Center, Hendrix Theatre, Wright Auditorium, College Hill Field, Brickyard, Brody School of Medicine, Health Sciences Student Center, East Carolina Heart Institute, Laupus Lake, Rivers Plaza, the Designated Public Forum, all outdoor locations, all academic buildings on Main campus and indoor spaces for Campus Recreation and Wellness; Which manages all event logistics in these facilities, including setups/breakdowns, audio-visual equipment, custodial, and staffing, as well as working closely with campus resource partners which includes putting in appropriate work orders, coordinating campus security, if needed, providing accurate information to the One Card office to have buildings open at designated times, consulting with EH&S, Facilities, and DSS to ensure safety is a priority for participants and ADA guidelines have been met. Direct supervision of 3 CRO staff members (2 Assistant Director, 1 Lead Production Services Technician) Prepare regular reports (annual, fiscal, usage reports) for the Director of Student Centers and Associate Vice Chancellor for Student Life. Review all contracts for space rental and other charges. Responsible for setting and achieving monetary goals for the Central Reservations Office including, but not limited to: generating revenue via, facility rentals, and outdoor venues. Conduct weekly logistical meetings with Conference and Event planning staff, operations staff, technical services staff, and custodial staff to ensure the accuracy of the upcoming scheduled events. Chair the Central Reservations Advisory Board which includes other space schedulers on campus and campus resource partners to inform them of any updates or changes to university policies. *Relationships & Collaboration 15%* Provide support to all other space schedulers on campus regarding university event policies and procedures. Work with campus Resource Partners to develop a plan to increase the efficiency of campus resources in collaboration with the facilities department. Collaborate with Registrar's Office to ensure appropriate space utilization procedures for non-academic events in academic spaces. Conduct all training for campus departments and resource partners in how to utilize the workflow within the space management and event software to effectively communicate with others across campus. *Customer Service & Event Planning 20%* The CRO staff also provides event planning assistance to student organizations, campus departments and external clients. Serve as primary contact for all Executive Administration events including, but not limited to, all Student Life offices, the Chancellor's Special Events Office, and Student Affairs Administration. Provide on-site supervision for all large-scale events occurring in Student Life managed facilities. Advises and assists administration in planning, directing, and reporting program activity. Develops and implements procedures for the Central Reservation Office. Serve as point of contact for CRO reservations and lead event planning coordination efforts in systems such as 25Live, Allseated and 7Points. Oversees the management of CRO events in the for software for 25Live, Allseated and 7Points. Other Duties (25%) Facilities, Operations, Structures & Processes Interpret and apply administrative policies and make recommendations for changes to these policies as needed for the university and space utilization. *Assessment & Continuous Improvement* Conduct assessment projects that relate to customer satisfaction, facility usage, technical needs, correct setup of events *Budget* Responsible for fiscal management in an organization funded by student fee funding sources that includes an income generation component. Position will use an understanding of accounting and budgeting practices to submit operating budgets and prepare project/capital expense requests. Provide expertise on the intersection of financial matters with reservations. Establish long-range financial objectives to meet strategic goals of a multifaceted organization. Contributes to budgetary planning and forecasting. *Other Responsibilities* Attend departmental monthly student center operations staff meetings. Represent the department and /or university at professional conferences and workshops, including ACUI, ACCED-I, NASPA, but not limited to, and serve on division or campus committees. Attend and participate in monthly Space Planning meetings. Sit on other committees and search committees as needed.
Minimum Education/Experience	Master's degree required Minimum of three years of successful experience in conference or event planning.
License or Certification Required by Statute or Regulation	None
Preferred Experience, Skills, Training/Education	Demonstrated experience and skills in the following areas: contract negotiation and review; budget development and management; event planning and on-site coordination. Excellent interpersonal, written, and verbal communication and public relations skills, including computer competencies. Ability to foster and develop working relationships with numerous students, Faculty/staff, the ECU Community and outside the University Community.
Special Instructions to Applicant	East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full time basis.
Additional Instructions to Applicant	In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date	10/06/2025
Open Until Filled	Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins	10/20/2025
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/89479
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.