Customer Support Manager

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

We are looking for a candidate who can jump into a business problem or challenge, figure out what information is needed, work cross functionally to analyze the problem and develop & present a recommendation - the benefits of consulting. This role requires active collaboration across the company and knowledge of our services portfolio. Candidates need to be well-rounded, flexible and driven.

The Channel Customer Support Manager will focus on improving business performance, including the analysis of operational data and financials, go-to-market for new offerings, and training. The position will work hand-in-hand with functions, including offer management, centralized operations, finance and billing teams, Channel Partners and frequently present recommendations to executive level management. The role will also include working with Motorola's Sales team (and other internal teams) to grow/enhance the assigned portfolio (new services), building customer relationships and instilling customer confidence in Motorola as a service provider, as well as contributing to Motorola's monthly and quarterly status reports and revenue tracking.

Specific responsibilities could include but are not limited to:

• Management of issue resolution by creating an ownership point and driving accountability across multiple disciplines both internally and externally to MSI.

• Management of Channel Partner Service Agreements across multiple end users.

• Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy

• Development of business models based on key drivers to improve regional sales and operational execution. This includes training & communicating new service solutions.

• Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns

• Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings

Qualifications:

• Bachelors Degree (analytical degree such as finance or business preferred)

• 4+ years of sales/customer service/engagement/project management experience

• Experience with revenue/cost analysis, market sizing & analysis, operational strategy formulation, business case development, or financial modeling

• Knowledge of Motorola Solutions' service portfolio

• Excellent interpersonal, verbal and written communication skills

• Experience working in a highly analytical setting requiring quantitative analytics

• Experience creating executive management presentations

• Ability to think broadly and critically about a quantitative analytical problem by applying business, industry and company acumen to prove or disprove a hypothesis

• Enjoy digging into data that is not clean & requires validation, making directional recommendations with incomplete information

• Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability

Target Base Salary Range: $95,000 - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RO1

• Bachelor's Degree OR 3+ years of experience in one of the following: Field Engineering, customer service, customer support, sales support, account management.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.