HOUSEKEEPING MANAGER

Summary

Responsible for assisting in the overall management and supervision of the Housekeeping/Laundry Departments.

Job Duties and Responsibilities

• Manage day-to-day Housekeeping/Laundry operations including, but not limited to, work assignments, scheduling days off, personal days, vacations, and holidays, authorizing overtime and preparing payroll
• Purchase and control of laundry supplies and equipment as well as linen, amenities, cleaning supplies, and other housekeeping supplies. Organize and conduct weekly and quarterly inventories
• Inspect all housekeeping areas and VIP rooms prior to their arrival, on a regular basis
• Conduct daily room inspections and provide on the job training as required
• Coordinate all housekeeping projects with relevant department heads
• Operate, monitor, and maintain all Housekeeping/Laundry and Health Club Departments equipment
• Implement, monitor, and maintain operating procedures
• Meet with outside contractors on an ongoing basis to ensure quality performance
• Resolve all guest and employee complaints in a timely manner and within hotel guidelines
• Assist in hiring, developing, counseling, evaluating, and disciplining staff in accordance with hotel policies and procedures
• Assist in preparing operating budget
• Monitor and update department checkbooks on ongoing basis
• Conduct departmental meetings
• Support and uphold philosophy concerning hiring, employee relations, supervision, and disciplinary action
• Interact in a courteous and professional manner with all guests, staff, and community members
• Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties
• Supervise, direct, coordinate, influence, and persuade staff in order to maintain service standards of hotel
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Maintain and promote cleanliness and safety throughout the hotel
• Monitor and control operation of various sections including, but not limited to, guest floors, linen closets, public areas, offices, storerooms, chute room, valet, and laundry
• Conduct training sessions for groups and on a one-on-one basis

Required Qualifications

• Experience in hospitality or related management capacity
• Thorough knowledge of hotel and Housekeeping/Laundry Department operations and ability to master such
• Ability to manage the department in the absence of the Director of Housekeeping
• Thorough knowledge of Computerized Hotel Systems and ability to master current Property Management System technology
• Ability to coordinate work activities with other departments
• Exceptional oral communication skills to ensure ability to negotiate and persuade guest and staff to achieve results beneficial to operation of hotel

Preferred Qualifications

• Four-year degree in hospitality and/or related business management
• Thorough knowledge of FORBES standards

Salary Range: $65,000 - $80,000

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests.Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area.Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Management Benefits:

Hotel Nikko San Francisco Management Perks:

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
2. Full COVID Vaccination is arequiredconditionof employment

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.