Customer Service Representative

Emerson Hospital
United States, Massachusetts, Concord
133 Old Road to 9 Acre Corner (Show on map)
Oct 27, 2025
Customer Service Representative Job Ref: 33017 Category: Clerical & Administrative Support Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Service Response Center Schedule: Per Diem Shift: Variable Shifts Hours: 6am-6:30pm, 6am-4:30pm, 7am-3:30pm, 930am-6pm Pay Range: $18.00 - $24.00 per hour Job Summary Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.Responsible to workwith patients on various diets and assist them in a nutritious meal selection. Minimum Qualifications Education HS Diploma; college degree preferred. Experience Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills. Licensure and/or Certification N/A Skills Working knowledge of the Meditech system. Excellent communication and correspondence skills. Excellent customer service skills. Ability to read, write, and communicate in English. Strong computer skills. Ability to maintain confidential information. Assist with patient meal selection Work with patients on various diets