Field Engineer II

ICON Technology
United States, Texas, Austin
220 East Saint Elmo Road (Show on map)
Oct 02, 2025
ICON is seeking a Field Engineer II, a critical contributor responsible for solving escalated issues, performing advanced troubleshooting, and leading systemic upgrades of our construction and print systems. This role requires a proactive, experienced approach to problem-solving, strong communication skills, and the ability to mentor junior team members. In addition to troubleshooting, the Field Engineer II performs all print activities, including material QC testing, navigating Procore and print documentation, understanding print matrices, executing bond beams, and managing Y-rail setups. Operational discipline and a commitment to ICON's standards are essential. This role is based in Austin, TX, and will require travel outside of the area for extended durations. This position reports to the Manager of Field Engineering. RESPONSIBILITIES Troubleshoot and resolve complex electrical, mechanical, hydraulic, and control system issues, including PLCs and VFDs. Perform setup, installation, commissioning, and operation of print systems on-site. Conduct repairs, calibrations, and preventive maintenance; manage parts inventory. Inspect and review work of junior technicians to ensure quality and compliance. Collaborate with sustaining engineering to address systemic issues and reduce downtime. Maintain detailed printer logs and provide real-time updates on progress, issues, and resolutions. Submit daily reports on downtime, performance metrics, and operational observations. Conduct Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA). Develop and implement preventive maintenance plans and troubleshooting documentation. Work with teams to plan systemic upgrades and drive reliability improvements. Lead small teams and mentor junior technicians. Make independent, strategic decisions in complex technical scenarios. QUALIFICATIONS Bachelor's degree in Mechanical, Electrical, Manufacturing, Robotics, Automation, Aerospace Engineering, or equivalent. 5+ years of experience in heavy machinery maintenance, production, or technical operations. Proficiency in troubleshooting complex electrical, mechanical, hydraulic, and control systems, including PLCs and VFDs. Experience with industrial-scale production machinery, sensors, and data systems. Knowledge of part fabrication techniques (machining, welding, sheet metal, laser cutting, injection molding, 3D printing, hydroforming). Demonstrated ability to lead small technical teams and mentor junior staff. Strong communication, documentation, and data reporting skills. Willingness to travel outside of Austin, TX, including extended stays and on-call, nights, and weekends. Proficiency in English, spoken and written. PREFERRED QUALIFICATIONS Technical operations coordination across departments. Strong data communication and machine log analysis skills. Advanced electromechanical and software aptitude. Ability to make strategic, high-pressure decisions. PHYSICAL / ENVIRONMENTAL REQUIREMENTS Ability to lift and carry up to 50 pounds safely and regularly. Comfortable working in various outdoor environments, including extreme temperatures (above 100F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., lack of electricity). Comfortable standing and moving on your feet for the majority of the workday as well as climbing ladders and carrying material buckets. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices