Warehouse System Support II | Fort Worth, TX

Our growing company is in need of a Warehouse System Support II to support our location in North Fort Worth. The IT Warehouse System Support II will provide technical support for the TTI warehouse. This position is responsible for installing, configuring, and maintaining all warehouse hardware and software, and will be proactive to avoid unplanned downtime and timely resolution of IT warehouse issues. This position will coordinate with internal key stakeholders and external, third-party service providers. Expands skills in own work area within an analytical method or operational process. Applies experience and skills to complete assigned work within own area of expertise. Works within a standard operating procedure. Works with a limited degree of supervision.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Warehouse System Support IIs:

• Log, process and resolve IT tickets (i.e. hardware, software and installations) to ensure a satisfactory response time for warehouse operations.
• Mitigates concerns for escalated callers when appropriate to de-escalate. Escalates to senior team members based on event to ensure customer's needs are met.
• Provides customer satisfaction and quality.
• Ensures timely response to incidents by following up and updating tickets with relevant and accurate information as incidents are reported.
• Transfers incidents to Level III support if not able to resolve.
• Documents and tracks incident status until closed or resolved while keeping upper management informed of the status.
• Follows warehouse support procedures and policies.
• Other duties as assigned.

Education and Experience Requirements:

• High School Diploma or GED is required. A minimum of 2-3 years' related IT System support experience required.

What we look for:

• Strong knowledge in personal computers, printers, scanners, telephone systems, copiers and fax machines.
• Provides advanced technical troubleshooting.
• Possesses innovative thinking, problem solving skills and able to multi-task and prioritize.
• Strong knowledge of operating systems, software remediation, and possess good customer service skills.
• Strong knowledge of Apple mobile devices preferred.
• Experience working with standard operating procedures (SOPs).
• Holds self-accountable to high standards.
• Ability to work under minimal supervision.
• Remains calm under pressure.
• Able to work in a fast-paced environment.
• Learns quickly.
• Strong verbal communication skills - ability to communicate with customers/peers.
• Ability to explain process and procedures in a clear, easy to understand manner.
• Self-starter.
• Strong analytical skills.
• Demonstrates good active listening skills.
• Ability to handle multiple assignments without direct supervision.
• Strong knowledge of printer and peripheral support.
• Strong knowledge of PC hardware.
• Strong attention to details.

Physical Requirements:

• Must have the ability to remain in a stationary position for extended periods of time.
• Must have the ability to position self to maintain computers and various network equipment in the buildings, including under desks, in the server rooms, and anywhere cabling installation and maintenance would be required for troubleshooting and optimal organizational connectivity and usage.
• Exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to perceive and read a computer screen and printed material with or without vision aids.
• Detect and understand speech at normal levels and on the telephone; converse in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions.
• Physical ability to lift up to 50 pounds.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

This position requires the use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more? Visit us at Working at TTI, Inc.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.

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