Contact Center Fraud Investigator I

Job Description

JOB SUMMARY

The Contact Center Fraud Investigator I is responsible for coordinating various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alerts, administering the fraud case management system, substantiating investigative findings with statements and items of evidence, and referring fraudulent activity to federal, state and local law enforcement agencies for prosecution This individual may represent Northwest at trial.

Essential Functions

*Coordinate various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alerts

*Administer the fraud case management system, substantiating investigative findings with statements and items of evidence

*Refer fraudulent activity to federal, state and local law enforcement agencies for prosecution, representing Northwest at trial

*Attend Security Group Meetings

*Prepare and analyze departmental reports

*Plan investigations/coordinating cases with law enforcement agencies

*Conduct interviews

*Compile documentation

*Develop investigative reports

*Investigate fraud schemes

*Reconstruct sequence of fraudulent events

*Substantiate findings

*Consult on issues of fraud, suspicious activity and security

*Escalate large losses, internal fraud, critical cases

*Develop relationships with vendors

*Develop/distribute fraud alerts

*Recommend improvements to procedures

*Track and monitor large currency deposits and withdrawals

*Assist the Bank Security Officer with special projects as required

*Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

*Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

*Work as part of a team

*Work with on-site equipment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree or equivalent preferred

Work Experience

3 - 5 years Bank or fraud related experience preferred

General Employee Knowledge, Skills, and Abilities

*Ability to establish effective working relationships among team members and participate in solving problems and making decisions

*Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

*Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

*Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

*Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

*Knowledge of the CBS system

*Knowledge of Word, Excel, Lotus, Access, and Power Point

*Knowledge of the Check Kiting reporting

*Knowledge of the fraud detection system

*Knowledge of bank regulations impacting fraud investigation

*Knowledge of UCC check collection

*Knowledge of check cashing laws

Licenses and Certifications

Certified Fraud Examiner - candidates with 3+ years experience must obtain within 1 year or candidates with less than 3 years experience must obtain within 2 years

The pay range for this position is generally $25.00 to $27.00 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on variousfactorsincluding but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.