New

Spanish Bilingual Remote Customer Service Representative 17/Hr

TEKsystems
$15.00 - $17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Prairie View
Oct 02, 2025
Customer Service Representative - Remote (Contract) Start Date: November 3,2025 Deadline: October 8, 2025 Duration: 6 Months Pay Range: $15.00 - $17.00/hour Placement Type: Contract Location: Remote (Must have professional and quiet setup) Top Skills Required * Customer Service * Computer Literacy * Software Navigation * Inbound Phone Call Experience Nice-to-Have Skills * Bilingual (Spanish preferred) * Microsoft Office proficiency * Troubleshooting and Technical Aptitude * Customer Support Experience Job Responsibilities Customer Interaction & Support * Deliver exceptional customer service via phone and online chat * Assist with account creation, password resets, and document uploads * Answer general inquiries and help customers manage their accounts * Verify eligibility and review healthcare coverage options Problem Solving * Diagnose and resolve customer issues efficiently * Provide creative solutions to consumer challenges * Follow workflow processes and adhere to defined procedures Productn& Policy Expertise * Stay up-to-date on company policies and product knowledge * Adapt to frequent project and program updates * Pass required training exams to remain eligible for continued work Administrative Duties * Accurately input customer data into internal systems * Perform various administrative tasks as assigned Qualifications * Recent experience in customer service, call center, or high-level retail/food service * Strong communication and professionalism * Ability to troubleshoot basic technical issues independently * No large gaps in recent work history Disqualifiers * Inability to follow workflow or policy * Short or vague responses during screening * Lack of professionalism or customer-first mindset WorkEnvironment & Training * Fully remote; must have reliable internet and quiet workspace * Training is on-the-job for rehires; expected to jump into queues quickly * Initial schedule: * Shift #1: M-F, 7:45am-4:15pm EST * Shift #2: M-F, 8:30am-5:00pm EST * (Subject to change during OEP season) Compliance Requirements * Background Check: Required * Drug Test: Required * Attendance: No time off allowed during first 3 weeks of training * Technical Setup: Must pass Internet Familiarization Assessment TO MOVE FORWARD SEND ME THE SPEED TEST BELOW, if this is not provided, we will not be moving forward.* Attention to details is a must have for this role.* Speed Test * * A speed test is required for all telework employees to confirm the internet speed at remote location is compatible with the recommended download and upload speed for use of equipment. To comply with the required download speed, you will need 100Mbps or higher and an upload speed of 20Mbps* or higher. Connect PC directly into ISP Modem (i.e. Spectrum Modem) * Note: do not run speed test using mobile device (test must be ran from pc, laptop, or tablet device) * Enter web address [https://www.speedtest.net](https://www.speedtest.net) in the address bar * Click GO to perform speed test ** * Take a picture with your mobile device or screenshot of the result * Email results to Me. Pay and Benefits The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.