Knowledge Management - Management Analyst 3

Do you have a talent for translating complex information into clear, useful, role-based resources that help teams do their very best work? Are you energized by collaborating with others to capture and consolidate information into content that is accessible, accurate, and easy to understand? And does being a critical contributor to the success of a multi-year, multi-million-dollar program that will transform how DRS serves its customers sound exciting to you? If so, the Knowledge Management - Management Analyst 3 role at the Department of Retirement Systems just may be a perfect next step in your career!

This recruitment will remain open until filled. Applicants who apply on or before Wednesday, October 15, at 11:59 PST will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process

The Opportunity:
We are searching for a skilled Knowledge Management Specialist (Management Analyst 3) to research, design, create and maintain role-based content for a centralized Knowledge Management System (KMS).

Development of a KMS is part of the agency's CORE Pension System Modernization Project, a multi-year effort to replace an aging mission-critical DRS system with a cloud-based solution. During the project, you will collaborate closely with the project team, business owners, and team members to capture complex business knowledge, processes, and procedures that are currently decentralized across a variety of applications, tools, and documents. You will create knowledge management materials that transform complex business processes into clear knowledge content and centralize it within the KMS.

Following project implementation, you will contribute to the development of a comprehensive content evaluation approach to ensure the ongoing effectiveness of knowledge management content. You will recommend enhancements and research, and design and create changes to content to ensure the ongoing accuracy and effectiveness of the tool.

Some of what you'll do includes:

• Researching complex business process and procedure information and evaluating the pre- and post-conditions and business context (who, why, when and how).
• Determining the best way to write business procedures for each audience and modality, ensuring conformance to style guidelines for all content types.
• Participating in collaborative content development sessions; facilitating content review with business owners and team members to ensure operational needs are met.
• Writing and proofreading knowledge management content, ensuring the accurate representation of business and customer needs.
• Enhancing knowledge management materials through the strategic use of visuals, graphics, lists, video, etc., to improve accessibly and increase comprehension.
• Shepherding content through the content authoring cycle, establishing deliverable dates, scheduling working sessions, and maintaining active communication.
• Establishing and maintaining regular two-way communication with business owners, team members, and the project team.
• Providing writing, editing, and design support to other content authors to ensure consistent quality, and alignment with agency standards.
• Publishing approved training content packages (text, media, hyperlinks) in approved modalities.
• Contributing to the management of training and knowledge management repositories and governance activities to promote standardization and clarity.
• Design evaluation strategies, evaluate user feedback and content metrics, and recommend and implement enhancements/changes to improve effectiveness.
  
  

What we're looking for (required qualifications):

• Proven experience performing technical writing responsibilities, including technical communications, research, productivity tools, and content management systems. This experience is typically gained from two (2) years of professional experience.
  An associates degree or higher in technical communication or technical writing certification may substitute for up to one year of experience;
  
  
• Proven experience in identifying problems, analyzing business, management or technology needs to facilitate change in organizations business, management, or technology services; organizational development, process improvement or managing change.
  This experience is typically gained from two (2) years of professional experience. A bachelor's degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience; and
  
  
• Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts. This experience is typically gained from two (2) years of professional experience.

Experience can be gained through various combinations of professional employment and volunteer/personal experience. Experience may be concurrent.

In addition to the above, you must have the following:

• Strong written and verbal communication skills;
• Excellent critical thinking skills;
• Demonstrated ability to create and/or interpret complex business process maps;
• Demonstrated ability to clearly explain complex ideas;
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer); and;
• Demonstrated proficiency in the following competency areas:

Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.

Researching and Gathering Information
Effectively identifies, collects, organizes and documents relevant data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Functional and Technical Skills
Demonstrates a designated level of proficiency in technical skills or knowledge to successfully accomplish the job. Keeps up with current developments and trends in area(s) of expertise.

Managing Change
Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee reactions following implementation.

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Be sure to read this entire section - We promise, it'll be helpful!

How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

• To be considered for this position, please be sure to attach the following to your online application:
  (Applications without these required attachments will not be accepted).
  1. A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.
  2. A chronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant.
• Be sure to complete all sections of the on-line application and answer all supplemental questions. The work history section of the on-line application should be completed fully. Application fields that say "see resume/attachment" will not be considered. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

References, Personnel File Review, and Background Checks

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
• A job offer is contingent upon completion of a background check that includes a criminal record review.

Work Authorization

• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visitwww.uscis.gov.
• Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System; health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).

Other perks include:

• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Opportunities for professional growth
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking & and EV Chargers available