BARC Customer Service, Senior Cashier

Position Number: 40076415

Payroll Title: BLANK AST 3

Job Code: 4722

Job Open Date: 10/01/2025

Application Review Begins: 10/16/2025

Department Code (Name): CTLR (Controller)

Percentage of Time: 100%

Union Code (Name): CX-Clerical Unit

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-exempt

Salary Grade: N/A

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $29.35 to $31.38/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $29.35 to $42.06/hour.

Work Location: Student Affairs & Admin Svs - 1212

Working Days and Hours: Mon-Fri 8:00am - 5:00pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations) BFS supports a hybrid agreement for this position and will continue to do so as

long as it makes sense for the position and meets the campus policies.

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

This position serves as the primary contact for students, parents, and campus departments regarding billing, payments, and account inquiries, providing professional guidance, troubleshooting, and training as needed. The role processes complex payments, including electronic transactions such as wires and ACH, student and non-student accounts receivable, and mailed remittances, ensuring accuracy, compliance with internal controls, and adherence to policies and deadlines. Acting as a liaison with the BARC Third-Party Billing and Collections teams, the position ensures proper posting, reconciliation, and resolution of complex or past-due accounts. It also manages high transaction volumes during peak registration periods, identifies service trends, and recommends process improvements while supporting departmental operations with backfill assistance as needed. Thorough knowledge of UCSB registration and cash handling policies, FERPA/HIPAA regulations, UC receivable policies, and BARC, CASHNet, and GL systems is required to perform these functions effectively.

Required Qualifications:

• High school diploma or equivalent experience.
• 1-3 years Demonstrated experience in student accounts, cashiering, or accounts receivable, with responsibility for processing and reconciling complex financial transactions.
• 4-6 years Experience providing high-volume customer service, including handling sensitive or confidential financial inquiries.
• 4-6 years Strong interpersonal and communication skills for effectively working with students, parents, campus departments, and external vendors.
• 4-6 years Proven ability to interpret and apply financial policies, regulations, and internal controls in daily payment processing and account management.
• 4-6 years Hands-on experience with financial systems such as cashiering, receivables, or general ledger platforms (e.g., CASHNet, BARC, OFC, or equivalent).
• 4-6 years Experience reviewing, auditing, and reconciling payment records, including wire transfers, ACH, third-party billing, and mailed remittances, ensuring accuracy and compliance.

Preferred Qualifications:

• 1-3 years Experience working in a higher education environment, particularly in student financial services or bursar/cashiering operations.
• 1-3 years Familiarity with University of California policies and procedures related to student receivables, registration, and cash handling.

Special Conditions of Employment:

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 45% BARC Customer Service - Serves as the primary contact for students, parents, and campus departments regarding billing, payments, and account inquiries. Provides prompt, accurate, and professional guidance, troubleshooting issues and offering solutions and training as needed. Identifies trends in customer inquiries and transaction processing, recommending improvements and managing increased volumes during peak registration periods while maintaining efficiency and attention to detail. Requires thorough knowledge of UCSB registration and cash handling policies, FERPA/HIPAA regulations, UC receivable policies, and transaction processing in BARC, CASHNet, and GL systems to effectively resolve issues and support departments.
• 55% Special Handling Payment Processing - Processes complex electronic payments, including wire transfers, ACH, and other remittances, requiring careful review to identify the correct account and ensure accurate posting. Manages payments for non-student accounts receivable in OFC, serving as the primary point of contact for campus departments and vendors with payment application questions. Ensures accuracy and adherence to internal controls, given the critical nature of OFC transactions. Coordinates with the BARC Third-Party Billing team to identify and post complex payments to student accounts, requiring meticulous review and attention to detail. Works closely with the BARC Collections team to process past-due account payments via the Flywire Collect database, ensuring proper application, reconciliation, and compliance with internal policies. Ensures all complex payments are accurately processed, applying close attention to detail, and receives, audits, and processes forms for various campus departments according to departmental deadlines. Applies knowledge of specific forms, charges, and procedures to complete transactions correctly, and assists customers with payment inquiries using CASHNet. Provides support to Student Payment Processing as back fill and during peak periods.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

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