Privacy Operations Lead
Reporting to the Chief Privacy Officer, the Privacy Operations Lead within the Second Line of Defense (SLOD) is responsible for operationalizing Comerica's Privacy Program in alignment with corporate objectives, the Enterprise Risk Management Framework, industry best practices, and regulatory requirements. This role interacts closely with the Technology, Cybersecurity, and Data Governance teams on privacy related practices. This individual is required to closely interact with key stakeholders in all lines of business across Comerica.
Position Responsibilities:
Privacy Program Operations
- Assist the Chief Privacy Officer in managing the day-to-day operations of Comerica's privacy program.
- Implement privacy processes, controls, and procedures (such as access requests, rights requests, notices, incident response, etc.) across lines of business.
- Monitor and track privacy initiatives and provide relevant metrics and reporting.
- Enhance the individual rights request process, privacy impact assessments and explore opportunities to streamline privacy notice delivery.
- Partner with relevant teams to implement privacy tooling/technology, as applicable.
- Review AI (Artificial Intelligence) use cases for privacy risks and escalate to leadership and the AI Governance Committee as needed.
- In partnership with the Talent Development team, regularly develop and/or update privacy training and awareness materials for the business as needed.
Privacy Governance and Risk Management
- Partner with Compliance Advisory Leads to assist the business with assessing privacy risk tied to initiatives that involve personal information.
- Respond to inquiries from all lines of business related to personal information processing (e.g., GLBA, HIPAA, and state privacy law related questions).
- Advise the business on privacy risks and appropriate controls during organization wide risk assessment processes (e.g., RCSA, CRA).
Additional Duties
- Accept special projects in support of the team and community involvement.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university preferably in Business, Legal, IT or related field) from an accredited university; OR in lieu of a bachelor's degree, a High School diploma or GED and 6 years of Risk Management or other related experience in the Financial Services industry
- 6 years of experience in a technology and/or operations function
- 4 years of experience in privacy regulatory compliance, risk management, data governance and/or related technical experience, preferably in the financial services industry
- 3 years of experience working with lines of business in interpreting and applying relevant rules, laws, and regulations to the business
Licenses and Certifications:
- CIPP/US -- Certified Information Privacy Professional or CIPM -- Certified Information Privacy Manager preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Oct 02, 2025