Senior Program Director (Federal)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Senior Program Director to join our growing team.

Job Summary:

As a Senior Program Director, you will be in a key leadership role for managing a sophisticated and complex state program(s). You will oversee a team, budget and processes and engage customer and matrix Acentra staff directly to ensure best of class projects and services are delivered on schedule and within budget. The Senior Program Director works with customers, functional and matrix managers, and staff to ensure that Acentra Health services and projects are delivered on schedule and within budget, consistent with defined Acentra Health guidelines and processes and with client expectations.

This is a remote position; however, it is preferred that the candidate live within a 2-hour commuting distance to the Washington DC area, working onsite as requested at the local office and/or with the client

Responsibilities:

• Direct, manage, plan, and develop methods and procedures for implementing and managing sophisticated and complex state program(s) delivering core Acentra Health Services including but not limited to clinical services, SAAS, or complex MES software products.
• Oversee and exercise independent judgment to solve complex clinical, technical, administrative, and managerial problems.
• Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables and budgets.
• Drive strategic initiatives and contribute to organization growth and innovation
• Maintain strong, successful relationships with client and various stakeholders
• Drive program activities and exercise control over personnel responsible for specific functions or phases of a program.
• Provide program management for complex teams across multiple skill areas.
• Provide program management on multiple complex state programs or project with annual contract value more than $20M or total contract value greater than $150M.
• Manage program risk, including pre-launch preparations and day-to-day operational aspects of multiple projects and/or services ensuring contract requirements, deliverables and timelines are adhered to. Execute project activities accurately and on-time.
• Determine estimated time and financial commitment of project, and monitor progress for multiple projects concurrently.
• Support and participate in strategic planning to enhance growth, profitability, productivity, and efficiency throughout the company's operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
• Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert.
• Partner with customers and analyze issues and problems.
• Collaborate with senior leadership to align program with business strategy
• Develop detailed status reports for both project management team and customer
• Lead transformation and critical Acentra Health initiatives that improve overall contract performance.
• Collaborate with Business Development to support new business opportunities as requested
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Either a BS/BA degree in healthcare/business administration, public health or related field with recent experience of at Twelve (12) years as a Program Manager (or equivalent) and/or Deputy Program Manager (or equivalent) in planning, scheduling and monitoring the personnel and activities supporting overall system design, development, and implementation in a transaction processing environment for a large IT system related to medical bill processing or similar environment
• OR a High School or GED equivalent diploma with recent experience of at least Sixteen (16) years as a Program Manager (or equivalent) and/or Deputy Program Manager (or equivalent) in planning, scheduling and monitoring the personnel and activities supporting overall system design, development, and implementation in a transaction processing environment for a large IT system related to medical bill processing or similar environment
• Project Management Professional (PMP) Certification within one (1) year after hire.
• Equivalent of Federal Minimum Background Investigation (MBI) or offer will be contingent upon successfully obtaining one
• Medicare, Medicaid, or healthcare verticals domain knowledge with claims processing knowledge and experience.
• Demonstrated abilities with Microsoft Project, SharePoint applications, MS Teams, Skype and knowledge of MS Project EV Metrics.
• Proven track record to meet and enforce deadlines, conduct research into technology issues and products, and to take initiative in the development and completion of projects.
• Demonstrated experience in leading and managing complex technical programs
• Demonstrated successful people management and presentation skills.
• Ability to exercise independent judgement in solving complex and unusual technical, administrative, and managerial problems
• Ability to meet and enforce deadlines, to conduct research into technology issues and products, and to take initiative in the development and completion of projects
• Strong problem-solving, analytical, and evaluate skills
• Leadership skills and ability to influence beyond this role; display strong ability to build credibility and relationships internally and externally.
• Travel up to 30%, program dependent
• This is a remote position; however, it is preferred that the candidate live within a 2-hour commuting distance to the Washington DC area, working onsite as requested at the local office and/or with the client
• Any offer will be contingent on client approval and obtaining a MBI or equivalent, and a PMP within 1 year after hire

Preferred Qualifications

• Master's degree in healthcare/business administration or a related field.
• Knowledge of best practice in healthcare operations
• Knowledge of government policy and structure.
• Knowledge of metrics, productivity measures and reporting.
• Knowledge of regulatory agency compliance.
• Knowledge of contract development and implementation.
• Budget and financial skills.
• Able to lead and mange direct reports to achieve contract deliverables.
• Aptitude for systems planning and prioritization of tasks
• Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders.
• Ability to provide supervision to staff that ensures excellent customer satisfaction.
• Provide ongoing monitoring and supervision to meet contract deliverables for all operations
• Provide data analysis and reporting that meets the contractor's goals of quality care and cost effectiveness in a timely manner.
• Provide consultation to contractor on system and policy issues.