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Senior Associate Registrar, Registration, Academic Scheduling and Student Services

George Washington University

United States, Virginia, Ashburn

Oct 01, 2025

I. JOB OVERVIEW

Job Description Summary:	The George Washington University is a private institution consisting of more than 26,000 undergraduate, graduate, and professional students from all 50 states, Washington, D.C., and over 130 countries. GW's 10 schools and colleges offer more than 100 undergraduate programs and more than 230 graduate programs at the certificate, master's, and doctoral levels that are taught by award-winning and well-connected faculty. Our main campus in Foggy Bottom, and other campuses in northern Virginia, provide students with an abundance of real-world opportunities to expand their education outside of the classrooms and into neighboring communities where they can engage in internships with local and international organizations. The Office of the Registrar supports student success from enrollment through graduation by maintaining academic records and delivering services such as registration, classroom scheduling, enrollment verification, transcript processing, and degree conferral. We uphold academic policies and collaborate with students, faculty, staff, and alumni to promote lifelong learning. Reporting to the University Registrar, the Senior Associate Registrar for Registration, Academic Scheduling and Student Services plays a critical leadership role in advancing GW's strategic priorities. This position oversees three core teams and serves as a member of the Registrar's senior management team. Key Responsibilities: Direction and support of the Registration, Academic Scheduling and Student Services teams. Manage daily operations related to registration, course scheduling and student services. Supervises and coordinates the responsibilities of the Academic Scheduling, Registration and Student Services teams to include providing leadership, helping to determine work priorities and ensuring that quality standards are met. Oversee academic scheduling and enrollment policy implementation in collaboration with academic units. Act as data steward for enrollment verification, grade processing, class scheduling, and certification. Lead operational strategy and implement technological enhancements to optimize the student information system in coordination with the Senior Associate Registrar for Academic and Graduation Records. Contribute to strategic planning and assess progress toward departmental goals. Drive initiatives to improve the student experience through system and process enhancements. Supervise and mentor staff, including hiring, training, performance management, and workforce planning. Serve on university committees and foster partnerships to support academic planning and student success. Resolve complex, cross-functional issues using technical and professional expertise. Ensure compliance with federal, university, and academic policies while maintaining data integrity. Promote a culture of continuous improvement, professional development, and student-centered service. Collaborate with departments to implement innovative, automated solutions that enhance the student experience. Ensure FERPA compliance in the release of student information. Coordinate with the University Registrar, Senior Associate Registrar for Academic and Graduation Records as well as other academic leaders to develop shared standards and procedures. Maintain deep functional knowledge of systems used by the Registration, Scheduling and Student Services teams to assist with and coordinate trouble-shooting, upgrade testing, new functionality implementation and recommendations for future enhancements. Work with Associate Deans, Program Directors, advisors, as well as other academic leaders to resolve scheduling and registration issues. Oversight of manual registrations, course drops/withdrawals, leaves of absence, and study abroad enrollments. Encourage and participate in professional development and cross-training across Registrar units. Perform other duties and special projects as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Demonstrate a commitment to promoting and enhancing diversity Experience with Banner or similar student information system preferred Prior experience working in a registrar's office is desired Excellent customer service skills Commitment and experience developing a positive and proactive customer service-oriented environment preferred Ability to write procedure and end-user documentation, and conceptualize and implement process improvement. Prior leadership experience Master's degree preferred
Hiring Range	$75,044.98 - $108,882.10
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Ashburn, Virginia
College/School/Department:	Enrollment Management
Family	Enrollment Services
Sub-Family	Registration
Stream	Management
Level	Level 3
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday - Friday 8:00AM - 5:00PM
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	Yes (University Wide)
Posting Number:	S013851
Job Open Date:	10/01/2025
Job Close Date:	10/03/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.