Jira Administrator

As a Jira Administrator, you will configure, maintain, and support Atlassian tools to help teams work more effectively. You'll collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day-to-day operation of Jira and Confluence. You'll also support automation, reporting, and user management to improve efficiency and adoption across the organization.

System Configuration:
-Support Jira project setup and configuration for new and existing teams.
-Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects.
-Assist with performance troubleshooting and coordinate with vendors as needed.
-Recommend and implement straightforward automations to improve efficiency.
-Research and install plugins under the direction of senior team members.

Data Migrations:
-Assist with project migrations within a Jira instance.
-Support data migration activities between environments under the guidance of senior admins.
-Follow defined data transformation processes and quality checks.
-Participate in testing and validation of migrated data.

User Management, Support & Security:
-Manage user accounts, groups, and permissions according to established security guidelines.
-Conduct basic training sessions and maintain user documentation.
-Respond to Jira/Confluence support requests, escalating complex issues when necessary.
-Communicate system updates or changes to users.

Backup and Recovery:
-Follow established backup and recovery processes for Jira/Confluence.
-Assist with documentation of procedures and escalation of issues.

Documentation and Knowledge Sharing:
-Document configurations and changes.
-Contribute to knowledge base articles and FAQs.
-Share best practices with peers and end users.

Continuous Improvement:
-Stay current on Jira features and updates.
-Suggest improvements to workflows or configurations.
-Collect user feedback to recommend enhancements to senior team members.

Project Management:
-Assist with tool-related project tasks such as backlog setup, reporting, and configuration support.
-Provide input on timelines and requirements but not own project schedules.
-Create dashboards and status reports for stakeholders when requested.
-Escalate blockers or risks to senior admins or project leads.

Desired Skills
Experience administering Jira (Cloud or Datacenter) and Confluence.
Familiarity with Agile methodologies (Scrum, Kanban).
Basic knowledge of data migration techniques.
Ability to configure Jira automation rules.
Understanding of user/group/permission management.
Experience building dashboards and reports.
Strong troubleshooting and communication skills.
Familiarity with JQL and scripting is a plus but not required.
Team-oriented mindset with willingness to learn and grow.
Desired Certifications

Atlassian Certified Jira Administrator (Cloud or Server/Datacenter) preferred.
Agile certification (CSM, PMI-ACP, or equivalent) a plus.
ITIL or other relevant certifications preferred.

Remote candidates considered.

Salary: 95k+ Dependent on education and experience