Supervisor, Retinal Technician

Leads a team of retinal technicians in a fast-paced optometric environment. Combines technical expertise in retinal imaging and diagnostics with leadership abilities to oversee workflow efficiency, employee performance, and adherence to clinic standards.

Essential Functions

Supervise, coach, and support retinal technicians in daily operations, ensuring high performance, productivity, and professionalism.

Prepare and oversee schedules to ensure appropriate coverage for patient care.

Monitor patient workflow in retinal clinics, ensuring smooth operations and timely service delivery.

Manage and maintain imaging equipment, oversee and optimize use, ensure functionality and calibration while coordinating repairs or upgrades as needed.

Ensure patient data is securely managed and complies with HIPAA guidelines.

Uphold clinic protocols and regulatory standards in patient testing and recordkeeping.

Conduct audits of patient records, imaging results, and staff procedures for accuracy and consistency.

Ensure all imaging processes align with clinical protocols, including accurate documentation of patient data and adherence to infection control standards.

Create and implement staff training programs for new hires and ongoing professional development; facilitate team training sessions to develop technical skills and ensure staff competency in diagnostic procedures.

Stay abreast of advancements in retinal imaging technology and ensure team members receive updated training.

Gather, validate, translate and prioritize business and technical needs into a logically sequenced product and feature roadmap.

Capture retinal images to assist in diagnosing retinal diseases; collaborate with physicians, ophthalmic assistants, and other clinical staff to deliver seamless patient care and timely results.

Act as the liaison between retinal technicians and clinic management, ensuring clear communication of expectations and changes.

Lead regular team meetings to discuss updates, workflow improvements, and address challenges.

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Experience as a retinal technician with expertise in diagnostic imaging and testing

Prefer certification in Ophthalmic Technology, Optometry, Ophthalmology (JCAHPO) or Retinal Imaging

Advanced proficiency in retinal imaging techniques (e.g. Fundus Photography)

Strong familiarity with medical software, including EHR systems and diagnostic imaging platform

Excellent communication and interpersonal skills to foster collaboration and teamwork

Organization and multitasking ability in a fast-paced environment

Bi-lingual (English/Spanish or English/Creole)

Patient-focused mindset with a commitment to high-quality care

Strong leadership abilities, inspiring confidence and motivation in team members

Meticulous attention to detail and accuracy in clinical testing and data entry

Reliable transportation to travel locally to screenings

Ability to travel up to 75% of the time including travel to other Florida geographies overnight

Clean DMV record

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.