Audiology Aide
Job Summary
Reporting to the Audiology Clinic Manager, the Audiology Aide performs developmentally appropriate behavioral management of children for valid test results. Organizes appointments, scheduling, intake, follow-up, and liaison with referring physicians, referring agencies and educational programs. Assumes responsibility for financial information pertaining to each patient including authorization and billing, maintains monthly revenue and statistical reports, and maintains general office function.
Additonally, this position provides clerical support to the Audiology Department. This position functions independently in carrying out standard and complex office procedures as well as interacting with other hospital departments and clinics, physician offices, providers, and patients/families. This position will serve as a primary contact between hospital employees, vendors, managers, and administration.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $32.86 - $41.01 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications
- High School Diploma, GED, or equivalent.
- Strong verbal and written communication skills necessary to deal effectively, courtesously and successfully with management, physicians, staff, patients, community and vendors.
- Able to be an effective problem solver through active problem identifications and collaboration with other staff, physicians, providers, insurersmanagers from other departments, and Hospital Administration.
- Able to resolve conflicts in a pro-active manner that demonstrates a high level of customer service.
- Under direct supervision of attending audiologist, performs behavioral management of patients in hearing evaluations, hearing aid evaluations, and hearing aid checks in such a way that valid findings can be obtained; maintains order of test suite and play equipment used in testing.
- Screens intake information pertaining to hearing loss or auditory dysfunction and determines developmentally appropriate form of testing required according to guidelines established within the department; refers inappropriate cases to Management Coordinator for discussion, or to alternative services, e.g. Speech/Language Center, CDC, etc. Documents all contacts with medical or educational personnel, parents, hearing aid dispenser, etc. in chart or intake.
- Performs outpatient infant hearing screening under supervision of audiologist.
- Performs ICN infant hearing screenings and follow-up, including sending letters to pediatricians, scheduling follow-up appointments, obtaining funding authorizations, making charts, discussing any follow-up problems with the audiologist; maintains records on all ICN babies in department records and on Patient Care Inquiry system.
- Posts data to various records and forms, makes and maintains charts, gathers data from various sources and prepares reports, answers and files correspondence, and performs similar duties requiring the exercise of clerical and office skills.
- Reviews and processes all incoming referrals via EMR (Electronic Medical Record) workqueues.
- Greets families, answers questions, and directs families to other areas of the hospital.
- Gathers accurate patient's demographics to ensure complete registration items required in the EMR.
- Schedules appointments for patients, as directed by departmental policies. Registers patients via EMR system for appointments.
- Verifies insurance eligibility. Obtains and issues authorizations and referrals as needed for clinic.
- Processes patient billing according to hospital policy. Inputs charges into the Electronic Medical Record (EMR), billing manually when necessary. Maintains knowledge of contracted payers and other revenue sources. Receives and posts payments according to hospital policy - department dependent.
- Assists families with completion of forms (Medical records request, medical clearance as needed, CCS applications, hosptial consent forms, etc.)
- Supports phone queue, sorts mail/faxes.
- Maintains provider template schedules.
- Arranges interpreter services as needed.
- Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards.
- Audits work to ensure consistent processes and quality.
Preferred Qualifications
- Able to promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist professionals, physicians and other staff.
- Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player.
- Able to remain flexible and sensitive to people and situations,
- The ability to use appropriate organizational skills in setting priorities for work in a dynamic and complex work environment.
- Ability to work under pressure, with constant interruptions.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 009251 HOSP BLANK AST 3 Job Category Allied Health Bargaining Unit American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX) Campus Benioff Children's Hospital Shift Days, Weekends, Variable |
University of California - San Francisco Campus and Health
Oct 01, 2025