Senior Manager Compliance

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager of Compliance at RXO, you will be responsible for leading compliance activities within the brokerage team to ensure all import transactions meet U.S. Customs and Border Protection (CBP) and Participating Government Agency (PGA) requirements. You'll facilitate and prepare customs entries, ensuring they are properly documented, classified, and compliant with federal regulations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of the RXO team where you'll play a key role in helping us continue to provide daily freight solutions to our global customers.

What your day-to-day will look like:

• Prepare customs entries for all import shipments to be submitted to and released from CBP in a timely manner.
• Review and assess entry accuracy by verifying country of origin/export, importer of record (IOR), terms of sale, and valuation.
• Ensure proper tariff classification using company profiles, CROSS, binding rulings, and direct communication with importers.
• Develop and maintain customer compliance profiles based on shipment history; coordinate with customers to classify new commodities.
• Provide guidance and support to brokerage staff regarding classification, free trade agreements, admissibility, recordkeeping, and compliance matters.
• Conduct audits of entries and operational processes to identify risks and implement corrective actions.
• Answer internal and external brokerage-related inquiries.
• Ensure valid powers of attorney are on file and maintained for all importers of record.
• Partner with leadership to develop and deliver training programs for internal teams and customers.
• Assist with escalations, CBP inquiries, and enforcement actions.
• Monitor regulatory updates and communicate changes to the brokerage team and clients.
• Support continuous improvement efforts, including compliance program development, system enhancements, and process standardization.
• Educate customers on brokerage operations and compliance requirements to strengthen partnerships and increase sales.

What you'll need to excel:

At a minimum, you'll need:

• Active U.S. Customs Brokerage License.
• 6 years of relevant experience in customs brokerage, compliance, or trade operations.
• Strong knowledge of U.S. import regulations, the Harmonized Tariff Schedule (HTS), and PGA requirements.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project), including creating complex formulas in Excel.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills

It'd be great if you also have:

• Associate or bachelor's degree, or equivalent related work/military experience.
• At least 2 years of supervisory or specialist-level experience in brokerage or compliance.
• Knowledge of trade agreements, duty drawback, Foreign Trade Zones (FTZ), and bonded warehouse operations.
• Experience with project management, process improvement, and root cause analysis.
• Background in handling customer escalations and regulatory inquiries

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here