Clinical Product Specialist

Position Overview

The Clinical Product Specialist acts as a critical bridge between clinical practice and the product development team, ensuring new healthcare products are designed with real-world clinical impact. This role gathers clinical insights, translates frontline needs into clear product requirements, and collaborates closely with engineering, design, and business teams for the successful development and optimization of innovative healthcare products.

Reports to: Patient Simulator VP / GM, dotted line to Elevate Learning Institute Leadership
Location: Sarasota FL
Travel: As required, Montreal Engineering Office, Customer Sites

Key Responsibilities

• Translate clinical needs into clear, actionable product requirements and collaborate on product specification documents.
• Serve as the "voice of the clinician" during product development to ensure user-centered design and workflow compatibility.
• Engage with Elevate's Clinical Education team and diverse clinicians to gather, verify, and validate product requirements and insights, ensuring that decisions are informed by collective expertise.
• Serve as a primary clinical resource on Elevate's new simulation products, for internal teams and pre-sales efforts including demonstrations and Q&A.
• Collect and analyze feedback from clinicians, and stakeholders to identify opportunities for new product features and improvements.
• Support user research, prototype evaluations, and usability testing with clinical end-users in collaboration with internal stakeholders.
• Provide clinical expertise and support during product launches, training sessions, and post-market surveillance activities. Collaborate on initial content and agendas for new products to ensure alignment with Clinical Education team leading customer-facing training and education.
• Act as a liaison between clinical teams, product management, regulatory, quality, and Operations to ensure products meet safety, compliance, and user needs.
• For new product launches, deliver engaging in-person and virtual product training sessions to a diverse mix of clinicians, educators, and technicians at academic centers, hospitals, and simulation labs.

Qualifications

• Bachelor's degree in nursing, or related clinical field is required; advanced degree or certification in simulation, education, or healthcare preferred.
• At least 5 years of direct clinical experience in a relevant healthcare environment.
• Proven ability to synthesize clinical feedback and communicate requirements to cross-functional, technical teams.
• Demonstrated expertise in delivering clinical education or staff development/training, preferably within simulation, medical device, or ed-tech settings.
• Excellent communication, presentation, and organizational skills.
• Experience with product development, usability studies, or clinical innovation initiatives preferred.

Additional Information

• This role may require occasional travel for user research, product testing, and clinical engagement activities.
• The successful candidate will be proactive, adaptable, and passionate about improving healthcare through technology and innovation.

Critical Business Skills

• Customer Orientation: Always act with a customer-first mindset, building trust and strong long-term partnerships with clinicians, educators, and healthcare organizations.
• Cross-Functional Collaboration: Work effectively across teams such as sales, engineering, support, and marketing to ensure successful implementation and lifecycle support of products.
• Business Acumen: Demonstrate a clear understanding of business drivers, product positioning, and market trends relevant to simulation and healthcare education, using data and analytics to guide decisions.
• Communication Excellence: Clearly articulate clinical benefits, product features, and technical information both verbally and in writing to a diverse range of audiences, including clinicians and executives.
• Adaptability: Thrive in a fast-paced, entrepreneurial environment; comfortably manage ambiguity, shifting priorities, and evolving customer needs.
• Results Focus: Take initiative, act with urgency, and hold oneself accountable for achieving key outcomes, while maintaining the highest standards of ethics and integrity.
• Learning Agility: Pursue continuous self- and team-improvement by staying up to date on clinical best practices, medical simulation advancements, and emerging technologies in healthcare education.

Other Personal Characteristics

• Mission driven and embraces the company's values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an en- trepreneurial culture and operating model.
• Entrepreneurial spirit, a high degree of autonomy and ambiguity. Ability to thrive in a highly decentralized operating model with limited corporate resources and staff.
• Self-starter with the ability to work with limited direction and oversight.
• Strong results orientation. Action-oriented with a decisive style.
• Unquestioned ethics, integrity, intellectual honesty, and sound judgment.
• Able and willing to travel domestically and internationally, as required. Travel is typi- cally 20 to 30%.

Elevate Healthcare was recently added to the Madison Medical portfolio of companies in February of 2024 with the acquisition from CAE corporation. Elevate designs, manufactures, and services healthcare simulation products used to educate nurses, doctors and medical professionals on the proper techniques and procedures to have confidence and competence in the life saving moments that matter. Currently, society is facing a significant shortage of nurses and doctors needed to treat an aging world population. Medical errors represent the third largest cause of death in the United States. Elevate plays a critical part in reducing medical errors and expanding the workforce for healthcare professionals to improve patient outcomes. Elevate serves all of the major nursing and medical programs at hospitals, universities, nursing schools, medical schools, medical associations and medical technology manufacturers worldwide.

Madison Industries Holdings LLC is one of the largest and most successful privately held companies in the world. Driven by a mission to make the world safer, healthier, and more productive, the company is uniquely designed to foster, empower, and build exceptional companies and teams that are essential to collective health and well- being.

Founded 25 years ago by Larry Gies, Madison Industries has morphed from a "buy, build, sell" model prevalent among venture capital and private equity firms, into partnerships that mutually benefit customers, employees and the business owners who join it. Madison's goal is to build something truly remarkable that will long outlast all of us. Through Madison's strategy, the company has grown into an international manufacturing powerhouse. It has built market leaders in the filtration, medical, safety, healthcare simulation, industrial equipment, process improvement, instruments & controls, plastics, energy, and indoor air quality industries with combined enterprise value of nearly $20 billion. Its footprint spans across Europe, Asia and the Americas operating over 300 facilities in 40+ countries, with over 18,000 engaged employees.

http://www.madison.net http://www.elevatehealth.net

Elevate is on a mission to make the world safer, healthier, and more productive by inspiring positive outcomes in healthcare. We are committed to an entrepreneurial culture built on a foundation of trust and a strong bias for action. The team at Elevate is committed to building something truly remarkable that long outlasts us while coaching others to reach their highest potential.

Elevate is part of the Madison Medical platform which has built its reputation by fostering three key attributes: Trust, Bias for Action, Entrepreneurial.

Trust - Honesty and transparency are essential to the way we do business. We work with and build management teams we believe in and don't add arrogancy, complacency or bureaucracy to the mix. We also believe in the power of the team and how critical trust is in that relationship. We work as hard for the person on our left and the person on our right as we do for ourselves. Consequently, our teams operate at the highest level of engagement and are inspired by our mission and their leaders.

Trust is:

• Open, honest, and transparent.
• Ethics and integrity are assumed, and anything less is not tolerated.
• We meet all our commitments.
• We are a team, and we can rely on each other.
• We are what we do, and we do what we say Trust isn't:
• An environment in which we have no oversight, approvals or control. Trust is a cultural attribute, not a management method.
• A set of rules and policies. Trust is earned, not legislated.

Bias for Action - Unless you continually work, evolve and innovate, you will learn a quick and painful lesson from someone who has! Consequently, we lean forward and challenge the status quo. And if there is an opportunity for us to make the world safer, healthier or more productive, we move quickly. In fact, we close our acquisitions in less than 30 days, providing minimal disruption to the companies with which we partner.

Bias for Action is:

• Bold and ambitious. We inject speed and velocity into our processes.
• We are not victims of things which we cannot control. We control outcomes through our own actions.
• We act with imperfect information; confident in our ability to adjust as necessary.
• We embrace change and see it as an opportunity to improve. Bias for Action isn't:
• Reckless decision making for the sake of speed.
• Ready, shoot, aim.
• An excuse for making poor decisions.

Entrepreneurial - Madison Industries is an operating company owned by the team that runs it. Madison has over 900 owner leaders in its ecosystem. The company is not publicly traded, so no quarterly earnings reports. It is not private equity, so no artificial 3-5 year timelines, which means you can build your company for the long term. Businesses are run locally by the entrepreneurial teams who have an 'owner's mindset' and are closest to the customer, product and the team best positioned to make decisions. Therefore, we partner and not acquire; consequently, the name stays on the door and the management team remains in place. This incredible ecosystem of companies will remain a part of the Madison family long after we are gone, ensuring that our companies can continue their missions.

Entrepreneurial is:

• We are self-reliant. We are gritty and tenacious.
• We have passion and perseverance for our long-term goals
• We are all salespeople at heart - and in our defined roles. 100% of our team members have the responsibility to be salespeople and to focus on customers.
• We are optimistic and believe we will be successful.
• We are adaptable and not set in our ways. We learn, grow and find ways to reinvent ourselves as circumstances change.
• We are ambitious. We want to great things and have great impact on the world.
• An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. It's a mindset that embraces critical questioning, innovation, service and continuous improvement.
• Creativity and unwillingness to accept that there is not a better way. Constantly questioning. Constantly striving for improvement.
• Healthy paranoia - that leads to continuous innovation, improvement, and the like.
• Anticipatory and proactive - we constantly strive to be ahead of the curve.
• Recognition that we live in an "and" world, not an "or" world - our business requires us to balance multiple priorities with ambiguity and risk. We embrace this paradox and create operating constructs that allow us to make good decisions in that reality.

Entrepreneurial isn't:

• A sense of entitlement.
• A free pass to do whatever you want because you are acting like an "owner".
• An operating construct that has no oversight, no central authority and no hierarchy.
• A product of the kinds of businesses or sizes of companies from which we came.

Actively contribute to engineering tasks such as design reviews, prototyping, and technical problem-solving in collaboration with R&D and product development teams.