EBusiness Integration Specialist

The position is responsible for the successful integration and onboarding of clients to an E-Commerce solution leveraging Procurement Systems. This position will supervise the transfer of clients from the implementation stage to the customer service stage, including driving innovative solutions to improve internal/external customer satisfaction and financial performance. The position supports PunchOut and marketplace experiences through the implementation of digital catalogs, including but not limited to a Static and PunchOut experience.

• Serve as the primary liaison between Sherwin Williams, customers, and procurement systems to ensure that all products and invoicing requirements meet customer standards.
• Partner with the Sales, Finance, and IT teams to ensure to ensure the procure to pay cycle for customers operates efficiently and within customer expectations.
• Collaborate with Digital, Customer Operations and Marketing teams to deliver a best in class PunchOut experience for customers.
• Drives prioritization of work through alignment between sales and supporting operational teams.
• Sets timeline and objectives for customer integrations and billing team to ensure key launch dates are met.
• Primary contact for procurement systems to onboard customers and maintain accounts.
• Identifies needed enhancements to maintain a competitive advantage whether with process, technology, or customer experience.
• Resolve customer issues, system defects and compliance issues.
• Accurately maintains and updates customer account information to assure all locations can access Punchout and receive electronic invoices.
• Develop and maintain process documentation to ensure quality standards and practices are consistent, up-to-date, and communicated across the team.
• Develop and implement automated processes for the maintenance of all supported EDI customers.
• Manage and support a team of 2.
• Maintain customer profiles so that customer information can be easily accessed by various SW departments.
• Monthly and ad hoq reporting.

FORMAL EDUCATION:

Required:

• Bachelor's Degree or equivalent experience is required in, preferably in Marketing, Supply Chain, Business, eCommerce.

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum 2 years eCommerce and/or marketing experience are required.
• Effective communicator
• Solution oriented mindset
• Must be able to manage many projects at once

Preferred:

• Store/sales knowledge and experience, along with point-of-sale (POS) and Price Record Card (PRC) pricing structure knowledge preferred.
• Experience working with the National/Strategic Accounts Sales Organization and management is a plus/preferred.
• Project Management skillset

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Working directly with all levels of management and field personnel.
• Continuing to update knowledge regarding changes in internal systems and new E-commerce solutions in the marketplace.
• Developing a strong understanding of procurement systems and the type of programming effort required to make changes.

Preferred:

• Project development timelines and successfully communicate these to internal and external stakeholders.
• Determine the most appropriate process for establishing and maintaining customer catalog. Make recommendations for catalog format and content.
• Work with stores and sales group to determine and perform the appropriate course of action to ensure successful EDI transmission and implementation.