Patient Guide II - Full time - Wilmington Campus

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare is looking for a Patient Guide to greet patients and visitors arriving at Christiana Care and issue visitor passes as needed. Provide a wheelchair, give directions, and answer questions and monitor parking lots.

• Assist patients and visitors in and out of their vehicles
• Assist patients/visitors with wheelchairs and transporting them to their destination as needed
• Coordinate and assist with traffic flow, and parking operations at assigned location
• Answer patients/visitors questions, and provide directions as needed
• Report suspicious or dangerous activity at entrance/parking lots to public safety to ensure patient, visitor, and staff safety
• Assist public safety officers and follow protocols for various code alerts
• Apply excellent customer service skills and ChristianaCare core values to support patients and visitors
• Perform related duties and other ancillary tasks as needed per management

Education and Experience Requirements:

High School Graduate preferred

Customer Service Experience

Driver's license in good standing

• Excellent verbal and communication skills, including the ability to effectively communicate with internal customers and the general populace.
• Basic computer skills
• Ability to read, write and perform basic arithmetic
• Ability to work in a fast paced, sometimes stressful environment while maintaining a positive attitude and exemplary customer service
• Ability to work within a team environment
• Ability to maintain knowledge and communicate said knowledge verbally
• Ability to drive and operate various vehicles
• Good physical condition, with the ability to walk and stand for long periods of time.
• Good hearing and eyesight, and possess the capacity of driving and performing overall job tasks safely.
• Perform job requirements in various types of weather and conditions

Must be able to lift 20lbs and push patients in wheelchairs.

Frequent exposure to various weather conditions often for extended periods

Occasional exposure to bodily fluids

Occasional exposure to vehicle exhaust fumes and fluids

• Collaborative and team focused environment
• Full Medical, Dental, Vision, Life Insurance, etc.
• 403(b)
• Generous paid time off
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/