Senior Technical Program Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Direct is Visa's real-time payment platform that enables secure, instant, and global money movement across cards, accounts, and wallets. It supports a wide range of use cases including P2P transfers, B2C disbursements, cross-border remittances, and B2B transactions. Visa Direct is a strategic growth engine within Visa's Commercial Money Movement Solutions (CMS) division.

As a Senior Technical Program Manager in the Visa Direct PMO, you will lead the execution of Visa Direct initiatives by managing cross-functional teams, driving complex integrations, and delivering scalable solutions that enhance speed, reliability, and user experience. You'll collaborate with product, engineering, and external partners to expand capabilities and advance Visa's mission to become the one-stop-shop for global money movement. You must possess a strong background in software development processes along with proven leadership, facilitation, and collaboration skills.

This role is responsible for the end-to-end execution of assigned projects and scrum teams, ensuring timely and high-quality delivery from concept through implementation. The ideal candidate is adaptable and thrives in both Agile and traditional environments, with a growth mindset and a process-driven approach. Success in this role requires the ability to navigate ambiguity, embrace change, and continuously learn emerging technologies-including Gen AI and Agentic AI.

Essential Functions:

• Coordinate and facilitate program and project activities such as planning, analysis, execution, and post-implementation support
• Develop integrated plans and schedules to track development progress and dependencies across functions and with external parties
• Drive the execution of deliverables across multiple geographically dispersed teams and functions
• Coordinate work for geographically distributed scrum teams utilizing Agile/Scrum/Lean principles and practices
• Proactively identify and mitigate risks and issues, dependencies and impacts
• Provide timely and accurate reporting on program progress to all stakeholders
• Partner with the Product & Technology leads to drive effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth.
• Facilitate prioritization of Initiatives & Epics that align to the Objectives & Business Results (OKRs) and available workforce capacity.
• Manage resource rosters for their Team of Teams in Jira, Jira Align and Polaris
• Ensure effective participation of the teams in the Quarterly Execution Planning (QEP) activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
• Ensure that the program and projects follow Visa's Agile Management Methodology (AM2) and KeyControls, and that accurate and timely information is reported regularly on program progress and financial status.
• Learn and adopt Visa's Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
• Assist and support External (FFIEC) & Internal audits. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
• Participate in continuous improvement efforts by providing input into a framework for program management aligned with modern agile, lean and design thinking practices
• Additional responsibilities as needed.

This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.

NOTE: This role does not support immigration support now or in the future.

Basic Qualifications:

* 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

* Prior hands-on experience in a product development environment leveraging Agile practices and tools.

* Expert Knowledge of project management principles and Agile development methodologies

* Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously

* Strong communication skills and the ability to work well with other departments and varying levels of management. Must possess the ability to dive deep into technical details with project teams and zoom out to understand and communicate the big picture.

* Experience with project management and reporting tools (e.g., Clarity, Rally, Tableau, Power BI, Excel, JIRA Etc.)

* Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 Copilot, etc.

* Scaled Agile Framework Certified - SAFe Agilist or SAFe Program Consultant

* Program Management Professional (PgMP) and/or Project Management Professional (PMP).

* Experience with JIRA Align, Tableau, Power BI.

* Payment domain or FinTech experience is a major plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 159,100.00 to 230,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.