New 
Senior Cloud Solution Architect
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 01, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, Cloud + AI Platforms (CAIP) CSU is one of the most strategic businesses worldwide at Microsoft. Given the tremendous momentum in customer pursuit of Digital Transformation, there's never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft! As a Senior Cloud Solution Architect (Sr. CSA), you will drive technical operations across many areas of Customer Health that are a big priority of Microsoft's Quality Excellence Initiative (QEI). Areas include but are not limited to Capacity, Service Availability, Outage Impact and Strategic Growth Shaping. This opportunity will allow you to develop strategy acumen, hone your program management skills and become adept at scaling large scale programs. We are looking for a Senior CSA who is passionate about building strategy to scale solutions through processes and programs, develop high-quality, repeatable IP offerings assets for broad use by internal Microsoft delivery resources and help resolve escalations. In this role, you will collaborate with Chief Architect Office team and act as an extension to scale learning from Quality Critical Customers to rest of Cloud+AI customers. You will drive building AI tools to increase operational efficiencies. You will coach field teams on various assets, value-based delivery, and embed delivery best practices into delivery guides. With deep technical expertise and a growth mindset, you'll lead community programs, maintain certifications, and help shape Microsoft's quality roadmap by representing the voice of the customer. This is a high-impact opportunity to lead innovation at scale and empower customers to unlock the full value of their Cloud and AI investments. This role is flexible in that you can work up to 100% from home other than required travel for conferences, customer, employee, business meetings as needed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDevelop strategy to solve critical CAIP quality excellence initiative priorities to improve customer health across all Cloud+AI customers.Build trusted relationships with many stakeholders across CE&S org and business leaders to shape cloud and AI strategies, acting as a technical advisor and champion for long-term success.Drive operational excellence by owning field enablement, resolving blockers, and ensuring alignment with customer health plans and Azure consumption goals.Guide field teams through QEI priorities for customer health, delivering repeatable IP and contributing to Factory and Unified delivery engines.Develop high-quality, repeatable IP offerings that can be delivered by various Microsoft teams and partners.Coach field teams on value-based delivery (VBD), and continuously improve delivery guides.Lead enablement efforts, champs programs and collaborate with Worldwide Learning (WWL) to develop and publish learning content.Unblock and accelerate field pipeline and escalated requests to Corp, including solving for blockers.Deliver Unified offerings with direct customer engagement for new VBDs as needed.Capture and share customer feedback to influence Microsoft's product roadmap and represent the Voice of the Customer in Engineering forums.Inspire AI adoption by sharing best practices, leading with Microsoft's AI story, and helping customers innovate with confidence at scale.Other : Embody our culture and values | |