New 
Cloud Solution Architect - CTJ - Poly
 Microsoft | |
 United States, Virginia, Reston | |
 Oct 01, 2025 | |
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OverviewWe're seeking a Cloud Solution Architect (CSA) to be a trusted advisor and drive business value through AI Transformation that includes creating business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
Responsibilities* Be a trusted advisor and drive business value through AI Transformation:Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.* Drive Customer Success:Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.* Leverage Agentic AI:Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. * Explore growth opportunities:Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.* Accelerate Customer AI Transformation Journey:Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.* Embrace a growth mindset:Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. * Learn-it-all:Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Exchange 2013, Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. | |