AI Business Solutions - Endpoint Chief Architect

Microsoft
United States, Texas, Irving
7000 State Highway 161 (Show on map)
Oct 28, 2025
OverviewWe are looking for a Federal ABS Chief Architect, a technical leader, subject matter expert and trusted advisor specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers' AI transformation and enabling secure, AI-enhanced workplace experiences. This role will lead the Federal ABS Endpoint technical and architectural strategy accelerating modernization ensuring seamless onboarding, adoption, and value realization across Microsoft's endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune. This role is flexible in that you can work up to 100% from home depending on customer and business needs. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or Intelligence community. Microsoft Federal, an operating unit within the Customer Experience and Success (CE&S) organization, is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesTechnical Leadership Uses market insights to guide leadership in up-skilling and accreditation aligned with demand. Demonstrates and encourages technical readiness relevant to solution priorities and wider initiatives like AI and security, mentoring the team through knowledge sharing and best practices. Leads and forms virtual teams to address technical and customer challenges, sharing strategic input across Microsoft communities. Drives industry recognition for Microsoft solutions through presentations, events, and contributions to intellectual property, especially where new patterns emerge. Actively participates in external and internal community events, promoting the Microsoft brand and disseminating insights. Identifies and communicates gaps in delivery and connects business and technology areas to improve products, processes, and scalability. Updates Microsoft's frameworks and methodologies, providing thought leadership and innovation within global internal and external communities. Customer Centricity Identifies customer or partner challenges and recommends Microsoft solutions aligned with product strategy, demonstrating ROI relative to competitors. Accelerates adoption of Microsoft products by guiding customers across solution areas, building strong relationships with technical and business decision makers, including C-level roles. Acts as the voice of the customer, sharing feedback and insights with internal teams to influence product improvements and strategic direction. Ensures an efficient, seamless customer experience by addressing concerns, resolving dissatisfaction, and executing strategies for value realization and transformation. Business Impact Delivers solutions following company standards to prepare customers for success and operational readiness. Applies change management to drive adoption and satisfaction, while guiding customers to secure, resilient, and AI-enabled solutions that boost retention and expansion. Communicates the value of unified offerings, supports sales teams, and provides actionable feedback. Identifies opportunities for customer growth by understanding Microsoft platform benefits, consults strategically to build trust, and recommends solutions aligned with business objectives. Stays current with industry trends, gathers relevant insights, and aligns solutions with client needs through cross-team collaboration. Proactively addresses blockers to speed up deployments and adoption using broad expertise, maintains operational excellence throughout sales, prioritizes high-impact work, manages risks, and adapts methodologies to meet business goals.