Customer Experience Representative - Power Parts

Customer Experience Representative - Power Parts

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Key Tasks
The Power Wheelchair
Parts Customer Service Rep is responsible for providing exceptional support to
customers by answering inquiries, processing orders, and coordinating parts
fulfillment. This role combines product knowledge with customer service skills
to ensure timely and accurate delivery of wheelchair components and
accessories.

Customer Communication:
Answer
incoming phone calls and emails regarding power wheelchair parts.
Provide
product information, availability, and pricing to customers.
Assist
customers in identifying correct parts based on wheelchair models and
issues.
Order Processing:
Enter
and manage orders in the system accurately and efficiently.
Verify
part numbers, shipping details, and payment information.
Coordinate
with warehouse or service teams to ensure timely fulfillment.
Documentation & Reporting:
Maintain
records of customer interactions and transactions.
Generate
order confirmations, and shipping updates.

Why Permobil is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are
You are passionate, innovative, and ambitious.
You want to make a difference for others and feel fulfilled when you can see
the link between the work you do and positive improvements in the lives of
others. You search out opportunities and are prepared to go off the beaten
track to chase your dreams. You don't follow the herd - you find new ways of
working and go where you see potential to make your mark. You are a pioneer, a
revolutionary, a game-changer and you are who we're looking for.

Your Background
You have a High School Diploma or equivalent education level.

One to three years of
experience directly working in a call center

Customer-focused mindset with
patience and empathy.
Attention to detail and
accuracy in data entry.
Ability to multitask and manage
time effectively.
Problem-solving and conflict
resolution skills.
Other
qualifications or experiences.

Information
Please apply via our career page. We will
conduct selection continuously so send us your application today!

For additional information about the position, please contact Manager title, Manager name, Manager Contact information.
For information about the recruitment process, please contact the recruiter, Recruiter Name, HR BP contact info.

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.